Claims Associate

Lawes Consulting Group; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Lawes Consulting Group in London is seeking a Claims Executive to support US casualty binders and specialty lines within our Lloyd’s broker practice. You will manage a portfolio of claims, ensure timely processing and advocate for clients across multi-layered programmes.

The successful candidate will work closely with TPAs, coverholders and insurers, using CLASS and ECF systems, to deliver accurate, commercially focused guidance and outcomes for clients in a fast-paced environment.

Qualifications

• Experience with US casualty binders and third-party claims is essential.
• Knowledge of London Market systems: CLASS, ECF, IMR.
• Financial lines and property knowledge advantageous.
• Experience in Lloyd’s broker or MGA environment.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee US casualty binder claims ensuring timely resolution.
• Review coverage positions and provide commercially focused advice.
• Submit and track claims via CLASS and ECF with data accuracy.
• Negotiate with insurers, TPAs, adjusters and legal representatives.
• Liaise with London and overseas colleagues for consistent service.
• Support renewal meetings and client reviews.

Skills

Excellent communication

Organised

Excel & Word proficiency

Collaborative teamwork

CII qualification or in progress

Education

CII qualification or working towards

Tools

CLASS

ECF

IMR

Eclipse

ImageRight

Job description

ROLE: Claims Executive – US Casualty & Specialty Lines

LOCATION: LONDON – City

PURPOSE OF THE ROLE

My client is a well-established independent Lloyd’s broker with a singular focus on improving the way businesses manage risk. On a mission to reinvigorate broking, they have ambitious growth plans and are looking to add a Claims Associate to their London team.

The successful candidate will provide technical claims support across multinational and multi-layered programmes, with a focus on US casualty binders, financial lines and property. You will be responsible for ensuring claims are valid, processed and paid within agreed timescales, acting as a key claims advocate for clients throughout the lifecycle of each matter.

RESPONSIBILITIES

• Oversee and coordinate a portfolio of US casualty binder claims, including Professional Liability, General Liability, E&O, EPL, Crisis Management and other specialty liability classes, ensuring effective communication between clients, TPAs, coverholders and insurers.
• Review and assess claims information, coverage positions and carrier responses, providing clients with clear, commercially focused advice.
• Monitor claim progress from notification to resolution, ensuring all parties meet contractual, regulatory and service-level requirements.
• Act as a key claims advocate for clients, negotiating with insurers, TPAs, adjusters and legal representatives to support favourable and timely outcomes.
• Demonstrate strong working knowledge of CLASS and ECF systems, ensuring efficient submission, tracking and agreement of claims within the Lloyd’s and company markets.
• Provide claims support across financial lines (D&O, E&O, Financial Institutions, Professional Indemnity) and property, including CAT and technical industrial risks, for both direct and reinsurance placements.
• Use broking systems to produce documents and accounting entries, ensuring their accuracy.
• Liaise with colleagues across London and overseas offices to deliver a consistent and collaborative claims service.
• Participate in client reviews, renewal preparation and underwriter and broker meetings.

DAY TO DAY

• Managing an active portfolio of US casualty binder claims from first notification through to settlement.
• Reviewing coverage positions and drafting commercially focused advice for clients
• Submitting and tracking claims via CLASS and ECF, maintaining data accuracy across internal systems.
• Negotiating with insurers, TPAs, adjusters and legal representatives on behalf of clients.
• Liaising with London and overseas colleagues to ensure a consistent claims experience across the network.
• Attending client reviews, renewal meetings and market meetings as required.
• Ensuring claims records and data are maintained in line with Lloyd’s and company market requirements.

EXPERIENCE

• Previous experience working with US casualty binders and third-party claims is essential.
• Good working knowledge of the (re)insurance market and London systems – CLASS, ECF and IMR.
• Knowledge of property and financial lines advantageous but not essential.
• Experience within the London Market, ideally within a Lloyd’s broker or MGA environment.
• Knowledge of Eclipse and/or ImageRight advantageous.
• Ability to manage multiple priorities, re-prioritise workloads and meet deadlines in a fast-paced environment.

SKILLS

• Excellent communication skills with the ability to manage expectations and messaging across all stakeholders.
• Well organised with the ability to prioritise and re-prioritise workloads as demands evolve.
• Advanced Microsoft Excel and Word skills.
• A collaborative team player who is comfortable working across London and international offices.
• CII qualified or working towards qualification is advantageous.
• Commercially minded with a proactive, client-first approach.