Claims Operations Manager

Claims Recruitment Services Ltd.; City Of London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Claims Recruitment Services Ltd. has partnered with a top Lloyd's Syndicate to recruit a Claims Operations Manager. The successful candidate will lead designated claims operations functions, delivering operational excellence, resource management and continuous improvement across claims processes.

You will ensure high-quality service delivery, governance, accurate reporting and stakeholder engagement while supporting the wider claims strategy and risk management initiatives.

Qualifications

• Experience leading claims optimisation and transformation projects.
• Strong stakeholder management across levels and departments.
• Solid understanding of claims processes and performance metrics.

Responsibilities

• Develop and maintain governance frameworks, controls and procedures.
• Oversee audits, regulatory requirements and internal controls.
• Support remediation from audits and testing.
• Collaborate with Claims, Finance and Compliance to manage risk.
• Oversee subrogation and recovery opportunities.
• Manage performance of third-party suppliers and outsourced providers.

Skills

Claims optimisation

Stakeholder mgmt

Business acumen

Math & stats

Claims practices

Analytical thinking

Communication skills

Job description

We are recruiting for a Claims Operations Manager on behalf of a top Lloyd's Syndicate.

The successful candidate will lead designated claims operations functions, delivering operational excellence, resource management and continuous improvement across claims processes. They will ensure high-quality service delivery, effective governance, accurate reporting and stakeholder engagement while supporting the wider claims strategy.

Key Responsibilities

• Developing and maintaining governance frameworks, controls and operating procedures.
• Maintaining oversight of claims operational audits, regulatory requirements and internal control activities
• Supporting delivery of SOX, internal audit, external audit and other governance obligations.
• Leading remediation activities arising from audits, reviews and control testing.
• Partnering with Claims leadership, Finance, Compliance and other stakeholders to support effective risk management.
• Overseeing the subrogation and recovery process, driving identification, referral and maximisation of recovery opportunities.
• Overseeing performance management of third-party suppliers and outsourced service providers.

Key Requirements

• Experience in claims optimisation and transformation.
• Excellent stakeholder management at all levels.
• Understanding of business objectives and the market.
• Strong mathematical and statistical ability.
• Understanding of claims practices and procedures.
• Demonstrated analytical and problem solving skills.
• Effective communication skills.

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