Claims Operations Manager

Claims Recruitment Services; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Lloyd’s Syndicate is seeking a Claims Operations Manager to lead the operational oversight of the claims function in a dynamic environment. You will drive performance, oversee governance, and collaborate with stakeholders to improve processes and risk management.

Reporting to the Head of Claims, the role emphasizes change delivery, systems design, and proactive claims management across the syndicate. Strong leadership and communication skills are essential.

Qualifications

• 8+ years’ experience in a similar role ideally within Lloyd’s and/or Company Market.
• Proven experience delivering claims-related projects and operational change initiatives.
• Excellent written and oral communications skills.
• Strong people skills to work effectively with diverse groups at all levels across the business.
• Able to self-lead effectively and work independently and with teams.
• Confident working with systems, data and process improvement initiatives.
• Financially literate within insurance and Lloyd’s reporting, KPIs, etc.
• Proficient in Microsoft Office Suite (MS Office, Teams, booking systems).

Responsibilities

• Developing and leading the operational oversight of the claim function.
• Monitoring claims operating model by review of existing processes, identifying improvements and implementing changes where appropriate.
• Continuing to improve the governance and reporting framework across Syndicate claims.
• Developing a robust oversight framework that monitors and manages all risks associated with delegated claims handling services.
• Building and developing relationships with key stakeholders.
• Acting as a claims representative on inter-departmental initiatives.
• Co-ordinating and monitoring development of systems design and change process where required.

Skills

Operations management

Stakeholder collaboration

Governance & reporting

Systems design

MS Office / Teams

Tools

MS Office Suite

Job description

London, United Kingdom | Posted on 20/08/2026

We are recruiting for a ClaimsOperations Manager on behalf of a new Lloyd’s Syndicate

This is an exciting opportunity for a Claims Operations Manager to joina new Lloyd’s Syndicate and grow the team. Reporting in to the Head of Claims,the successful candidate willdrive performance, enhance processimprovements, and support the delivery of an effective customer focused claimsservice. It is a key role focused onstakeholder collaboration to develop and oversee proactive claims managementand performance.

Key Responsibilities

• Developing and leading the operationaloversight of the claim function.
• Monitoring claims operating model by review ofexisting processes, identifying improvements and implementing changeswhere appropriate.
• Continuing to improve the governance andreporting framework across Syndicate claims.
• Developing a robust oversight framework thatmonitors and manages all risks associated with delegated claims handlingservices.
• Building and developing relationships with keystakeholders.
• Acting as a claims representative oninter-departmental initiatives.
• Co-ordinating and monitoring development ofsystems design and change process where required.

KeyRequirements

• 8+ years’ experience in a similar role ideallywithin Lloyd’s and/or Company Market.
• Proven experience delivering claims-relatedprojects and operational change initiatives.
• Excellent written and oral communicationskills.
• Strong people skills to work effectively andprofessionally with diverse groups at all levels across the business.
• Able to self-lead effectively and work bothindependently and with teams.
• Confident working with systems, data, andprocess improvement initiatives.
• Financially literate within insurance andLloyd’s reporting, KPIs etc.
• Proficient in Microsoft Office Suite (MSOffice, Teams, booking systems).

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