Claims Oversight Manager

Lloyd's; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Lloyd's in London is seeking a Claims Oversight Manager to strengthen claims performance across the Lloyd's market. You will monitor performance, assess risk, and influence governance with senior stakeholders.

The role requires data analysis, regulatory awareness, and the ability to drive improvements across managing agents and market-wide initiatives, contributing to accountable, evidence-based outcomes.

Qualifications

• Experience in claims oversight or related governance roles in insurance.
• Strong understanding of London and international insurance markets.
• Knowledge of claims principles, regulatory issues and market performance.

Responsibilities

• Monitor claims performance and identify emerging risks, trends and opportunities for improvement.
• Make balanced, risk-based judgements to support market performance and customer outcomes.
• Build trusted relationships with senior stakeholders across managing agents and Lloyd's.
• Lead discussions on claims capabilities, performance and governance.
• Assess compliance with Lloyd's Claims Principles and intervene where concerns arise.
• Use claims data to influence decision-making and drive improvement.
• Collaborate on market-wide oversight activities and initiatives.
• Foster a culture of accountability and continuous learning.

Skills

Claims oversight

Stakeholder engagement

Data analysis

Regulatory knowledge

Communication

Change management

Job description

Lloyd's is the world's leading insurance and reinsurance marketplace, bringing together the world's leading risk takers to advance global progress.

Our strategy is focused on delivering strong underwriting performance, operating an efficient and flexible marketplace, and maximizing the capital advantage of the Lloyd's market - while continuing to build a Lloyd's we are proud of.

How we deliver this, matters. We take the risk, make things happen, and own the outcome - working together across our global network to turn insight into impact.

We're looking for a Claims Oversight Manager to help shape and strengthen claims performance across the Lloyd's market.

This is an opportunity to influence how claims are managed across multiple managing agents, working with senior stakeholders to drive better outcomes, identify emerging risks and support continuous improvement. You'll combine market insight, data analysis and strong relationship management to help ensure claims remain a key contributor to market performance.

What You'll Do

• Monitor claims performance and identify emerging risks, trends and opportunities for improvement
• Make balanced, risk-based judgements that support market performance and customer outcomes
• Build trusted relationships with senior stakeholders across managing agents and the Corporation
• Lead constructive discussions on claims capabilities, performance and governance
• Assess compliance with Lloyd's Claims Principles and intervene where performance concerns arise
• Use claims data and management information to influence decision-making and drive improvement
• Collaborate on thematic reviews, oversight activities and market-wide initiatives
• Contribute to a culture of accountability, openness and continuous learning

What You'll Bring

• Experience within claims, conduct risk, delegated authority or a related oversight function
• Strong knowledge of the London and international insurance markets
• A good understanding of claims, legal and regulatory issues affecting the insurance sector
• Experience engaging and influencing senior stakeholders
• The ability to analyse complex data and translate insights into action
• Strong communication skills, with the confidence to navigate challenging conversations
• A collaborative approach and a focus on delivering meaningful outcomes
• Experience supporting business change, risk management or operational improvement initiatives

Being inclusive at Lloyd's is integral to how we work - and how we deliver impact

We aim to build a diverse, inclusive environment that reflects the global markets we serve, where everyone is treated with dignity and respect and supported to reach their full potential.

We take the risk by challenging traditional thinking and being proactive about inclusion. That means being open and positive about workplace adjustments, prioritising health and wellbeing, and investing in diversity and inclusion training so everyone feels able to contribute and succeed.

We make things happen by turning our commitment into action. Through employee networks, mentoring, volunteering opportunities and sustained investment in professional development, we create an environment where inclusion is experienced day-to-day - not just talked about.

We own the outcome by focusing on impact. By bringing together diverse perspectives and the best minds in the industry, we work collaboratively with underwriters and brokers to create innovative, responsive solutions that share risk and solve complex problems across global markets.