Claims Operations Lead: Drive Quality & Growth

OAKTREE CONSULTING; High Street; On-site; GBP 36,000 - 56,000; Full time

Job summary

OAKTREE CONSULTING in the United Kingdom is seeking a Lead Claims Operations professional to own end-to-end transport claims processes, ensuring timely, accurate and compliant assessments and payments. You will coach a claims team, provide guidance to HR stakeholders, and act as an escalation point to resolve complex matters while maintaining audit-ready records.

This role requires strong analytical skills, meticulous attention to detail, excellent communication, and the ability to perform under

Qualifications

• Diploma or equivalent is required.
• 1–2 years admin experience or equivalent.
• Strong Excel skills and data analysis ability.
• Excellent written and spoken communication.
• Must maintain confidentiality and professional integrity.
• Detail-oriented with ability to meet deadlines.

Responsibilities

• Own end-to-end transport claims operations and ensure compliant, timely assessments and payments.
• Provide day-to-day guidance, coaching and support to team members on claims assessment and policy interpretation.
• Coordinate with HR stakeholders to resolve complex claims matters and act as escalation point.
• Analyse claims data to identify root causes and implement improvements for stronger controls and efficiency.
• Monitor operational metrics and maintain audit-ready records while handling inquiries professionally.

Skills

Analytical thinking

Communication

Attention to detail

Time management

Teamwork

Education

Diploma

Bachelor's degree

Tools

MS Excel

Job description

OAKTREE CONSULTING in the United Kingdom is seeking a Lead Claims Operations professional to own end-to-end transport claims processes, ensuring timely, accurate and compliant assessments and payments. You will coach a claims team, provide guidance to HR stakeholders, and act as an escalation point to resolve complex matters while maintaining audit-ready records.

This role requires strong analytical skills, meticulous attention to detail, excellent communication, and the ability to perform under