Claims & Payments Leader—Financial Oversight & Team Growth

AKG UK; Birmingham; On-site; GBP 42,000 - 54,000; Full time

Job summary

AKG UK is seeking a Claims & Payments leader to oversee end-to-end processing for a major employment programme. You will steer day-to-day operations, drive accuracy, timeliness and robust controls while guiding a team through peak workloads.

The role involves reconciliation, financial reporting and MI preparation, working closely with Finance, Compliance and Operations to deliver a compliant and high-quality service.

Qualifications

• Experience leading a sizeable operational or transactional team.
• Proven ability to manage workloads, deadlines and quality standards.
• Strong numerical and analytical capabilities with financial process experience.
• Ability to translate contractual or programme requirements into operations.

Responsibilities

• Lead, manage and develop the Claims & Payments team, setting expectations for quality, productivity and timeliness.
• Plan workloads to ensure accurate claims activity within agreed timescales.
• Monitor performance, address backlogs and escalate issues as needed.
• Provide coaching and feedback to maintain accountability and continuous improvement.
• Ensure robust controls, governance and audit-ready records across claims and payments.

Skills

People management

Performance management

Coaching

High-volume processing

Financial analysis

Excel

Data interpretation

Stakeholder management

Audits & compliance

Confidential information handling

Tools

Financial systems

Job description

AKG UK is seeking a Claims & Payments leader to oversee end-to-end processing for a major employment programme. You will steer day-to-day operations, drive accuracy, timeliness and robust controls while guiding a team through peak workloads.

The role involves reconciliation, financial reporting and MI preparation, working closely with Finance, Compliance and Operations to deliver a compliant and high-quality service.