Claims Navigator: Client Care & Settlement

Everywhen; Cardiff; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

26 days holiday

35 hour working week

Career progression

Learning & development

Pension scheme

Employee assistance program

Perks & discounts

Volunteer day

ACT donations

Spotlight Awards

Job summary

Everywhen’s Cardiff team is seeking Claims Handlers to help customers navigate their claims with empathy and expertise. You will guide clients from the first call to settlement, building strong relationships with clients and insurers while championing fair outcomes.

The role includes assisting with uninsured loss recovery and keeping admin organised for smooth service delivery. You will be part of the Ardonagh family, benefiting from a supportive environment, development opportunities, and a

Qualifications

• Experience helping customers through claims or similar service roles.
• Ability to communicate clearly and compassionately with clients and insurers.
• A track record of building trust and managing relationships under challenging situations.

Responsibilities

• Guide customers through their claims from initial contact to final settlement.
• Create strong, trusted connections with clients and insurers.
• Champion the best outcomes for everyone involved in the claim.
• Assist in recovering uninsured losses where applicable.
• Keep administrative tasks organised to ensure smooth service delivery.
• Be a reassuring voice on the client helpline.
• Support Account Executives in day-to-day activities.

Skills

Empathy

Communication

Relationship building

Problem solving

Job description

Everywhen’s Cardiff team is seeking Claims Handlers to help customers navigate their claims with empathy and expertise. You will guide clients from the first call to settlement, building strong relationships with clients and insurers while championing fair outcomes.

The role includes assisting with uninsured loss recovery and keeping admin organised for smooth service delivery. You will be part of the Ardonagh family, benefiting from a supportive environment, development opportunities, and a