Claims Handler

Everywhen; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

26 days holiday

35 hour working week

Career progression

Learning & development

Pension scheme

Employee assistance program

Perks & discounts

Volunteer day

ACT donations

Spotlight Awards

Job summary

Everywhen’s Cardiff team is seeking Claims Handlers to help customers navigate their claims with empathy and expertise. You will guide clients from the first call to settlement, building strong relationships with clients and insurers while championing fair outcomes.

The role includes assisting with uninsured loss recovery and keeping admin organised for smooth service delivery. You will be part of the Ardonagh family, benefiting from a supportive environment, development opportunities, and a

Qualifications

• Experience helping customers through claims or similar service roles.
• Ability to communicate clearly and compassionately with clients and insurers.
• A track record of building trust and managing relationships under challenging situations.

Responsibilities

• Guide customers through their claims from initial contact to final settlement.
• Create strong, trusted connections with clients and insurers.
• Champion the best outcomes for everyone involved in the claim.
• Assist in recovering uninsured losses where applicable.
• Keep administrative tasks organised to ensure smooth service delivery.
• Be a reassuring voice on the client helpline.
• Support Account Executives in day-to-day activities.

Skills

Empathy

Communication

Relationship building

Problem solving

Job description

Do you thrive on helping people through challenging moments? Are you at your best when building relationships and solving problems with empathy and expertise? If so, you’ll feel right at home with us.

We’re welcoming new Claims Handlers to our Cardiff office — people who care about doing the right thing, enjoy working with others and want to grow within a friendly, flexible and forward-thinking business.

What the role looks like

• Guiding customers through their claims from first call to final settlement
• Creating strong, trusted connections with clients and insurers
• Championing the best outcomes for everyone involved
• Helping recover uninsured losses
• Keeping our admin organised and our service running smoothly
• Being a reassuring voice on our client helpline
• Supporting our Account Executives

If you want a career where you’re supported, appreciated and part of a team that genuinely enjoys working together, we’d love to hear from you.

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• 35 hour working week
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.