Claims Handler — Flexible Hours, Empathetic Client Advocate

Confidential; Cardiff; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

35 hour working week

Career progression across Ardonagh

Pension scheme

Employee Assistance program

Discounted gym memberships

Cinema tickets

Shopping benefits

Eyecare vouchers

Cycle to work

Volunteer day

ACT donation matching

Spotlight Awards

Job summary

Ardonagh Group is seeking a proactive Claims Handler for our Cardiff office to guide customers through their claims from initial contact to final settlement. You will build trusted connections with clients and insurers while championing the best outcomes for all parties involved.

The role supports recovery of uninsured losses, maintains smooth administration, and serves as a reassuring voice on our client helpline while working closely with Account Executives.

Responsibilities

• Guiding customers through their claims from first call to final settlement
• Creating strong, trusted connections with clients and insurers
• Championing the best outcomes for everyone involved
• Helping recover uninsured losses
• Keeping our admin organised and our service running smoothly
• Being a reassuring voice on our client helpline
• Supporting our Account Executives

Job description

Ardonagh Group is seeking a proactive Claims Handler for our Cardiff office to guide customers through their claims from initial contact to final settlement. You will build trusted connections with clients and insurers while championing the best outcomes for all parties involved.

The role supports recovery of uninsured losses, maintains smooth administration, and serves as a reassuring voice on our client helpline while working closely with Account Executives.