Claims Handler

Everywhen, part of the Ardonagh Group; Southampton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

26 days holiday

35 hour week

Career progression

Learning & development

Pension scheme

Employee assistance

Volunteer day

Discretionary perks

Job summary

Everywhen, part of the Ardonagh Group, is seeking Claims Handlers to join our Southampton office. You will guide customers through their claims from first contact to final settlement, building trusted connections with clients and insurers and supporting Account Executives to secure fair outcomes.

This is a customer‑facing role in a collaborative, growing team. We offer a supportive environment with a 35-hour week, 26 days of holiday plus bank holidays, access to learning and development to

Qualifications

• Experience handling insurance claims and supporting clients through the process.
• Strong communication and interpersonal skills, with a customer-focused mindset.
• Ability to work collaboratively with teams and insurers to achieve fair outcomes.

Responsibilities

• Guide customers through their claims from first contact to final settlement.
• Build strong connections with clients and insurers.
• Champion the best outcomes for all parties involved.
• Assist in recovering uninsured losses where applicable.
• Keep administration organized and ensure smooth service delivery.
• Be a reassuring voice on the client helpline.
• Support Account Executives in day-to-day activities.

Skills

Empathy

Customer service

Communication

Problem solving

Relationship building

Job description

Job Description

Do you thrive on helping people through challenging moments? Are you at your best when building relationships and solving problems with empathy and expertise? If so, you’ll feel right at home with us.

We’re welcoming new Claims Handlers to our Southampton office — people who care about doing the right thing, enjoy working with others and want to grow within a friendly, flexible and forward-thinking business.

What the role looks like

• Guiding customers through their claims from first call to final settlement

• Creating strong, trusted connections with clients and insurers

• Championing the best outcomes for everyone involved

• Helping recover uninsured losses

• Keeping our admin organised and our service running smoothly

• Being a reassuring voice on our client helpline

• Supporting our Account Executives

If you want a career where you’re supported, appreciated and part of a team that genuinely enjoys working together, we’d love to hear from you.

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service

• 35 hour working week

• Opportunity to progress your career across the entire Ardonagh family

• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects

• Pension scheme for when you feel it’s time to retire

• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing

• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more

• One day paid volunteering to give back to our communities

• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community

• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.