Claims Handling Manager

Hunter Bond; England; Hybrid; GBP 70,000; Full time

Job summary

A leading technology client in the UK is seeking a Claims Handling Manager to oversee the claims investigation and validation process. The role requires a strong background in Retail insurance and experience in managing contact centre teams, ensuring quality outcomes for customers. This full-time position offers a salary of up to £70,000 plus bonuses, with good work-from-home options available.

Qualifications

• Strong background in Retail insurance.
• Experience overseeing a Contact centre team.

Responsibilities

• Manage Claims Investigation and Validation processes.
• Monitor Outsource Service Providers' performance against SLAs.
• Act as a point of escalation for emerging risks.
• Provide direction for complex claims.

Skills

Retail insurance

Claims Investigation and Validation

Contact centre management

Job description

Overview

Our leading technology client is looking for a Claims Handling Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This role provides oversight of the claims handling service to ensure good customer outcomes through the process.

Responsibilities

• Manage Claims Investigation and Validation processes and oversee the outsourced customer contact centre provider and teams.
• Monitor Outsource Service Providers' performance against SLAs; identify and drive improvements.
• Act as a point of escalation to resolve emerging risks or issues.
• Provide direction to assist with complex claims.

Qualifications

• Strong background in Retail insurance.
• Experience overseeing a Contact centre team (either outsourced or in-house).

Salary & Location

Salary: Up to £70,000 + bonus + good package

Location: London (good work from home options available)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Project Management, and Supply Chain

Industries

• Insurance, Technology, Information and Media, and Insurance Carriers