Claims Handler - Industrial Disease - Senior Associate

PwC; Birmingham; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Private medical cover

Job summary

PwC is seeking a Senior Associate in the Claims Handling domain to support its Claims Management Centre of Excellence in the UK. The role focuses on managing a disease claims caseload, conducting policy investigations, pursuing recovery opportunities, and reducing litigation through proactive handling within defined SLAs.

The successful candidate will operate within a team that delivers high-quality customer service, maintains strong client relationships, and achieves KPI targets while complying

Responsibilities

• Handling of own complex caseload of disease claims
• Undertake Policy investigations, identify and pursue relevant recovery opportunities
• Handling claims proactively to ensure prevention and reduction of litigation within the unit
• Triage and action of incoming post within agreed SLAs

Job description

Line of Service

Internal Firm Services

Industry/Sector

Business Services

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

About the role

Our Claims Management Centre of Excellence, based in Bradford, Leeds and Manchester provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. This is an exciting opportunity to provide cost effective solutions and provide deep subject matter expertise.

What your days will look like:

As an experienced Claims Handler you’ll be responsible for dealing with a variety of tasks within the claims handling process, operating within your own area of accountability. You’ll become an integral part of an established team delivering excellent Customer Service, forming strong relationships with internal and external Clients and contributing to the successful achievement of client driven KPIs.

• Handling of own complex caseload of disease claims
• Undertake Policy investigations, identify and pursue relevant recovery opportunities
• Handling claims proactively to ensure prevention and reduction of litigation within the unit
• Triage and action of incoming post within agreed SLAs

This role is for you if:

• History of EL / PL claims handling experience
• Disease claims handling experience
• Good understanding of medical and legal terminology
• Ensure compliance of regulatory requirements
• Good communication skills at all levels, in person, in writing and by phone
• Ability to achieve high standards of performance at all times
• Commitment to own personal development, maintaining and developing technical knowledge and expertise
• Ability to remain motivated in a changing working environment

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Digital Tooling, Embracing Change, Emotional Regulation {+ 23 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes