Claims Operations Manager

Aston Charles Ltd

Leeds

Hybrid

GBP 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Lucrative bonus structure

Comprehensive company benefits

Job summary

A leading insurance firm seeks a UK Claims Operations Manager to oversee claims administration and drive process improvements. Candidates must have substantial experience in insurance claims operations, team leadership skills, and a focus on continuous improvement. The role offers a competitive salary plus a lucrative 25% bonus and the ability to work from either Leeds or Manchester, with one day of remote work per week.

Qualifications

Experience overseeing and implementing operational change in a claims environment.
Ability to manage technical specialists without being technically specialized.
Strong focus on systems and processes.

Responsibilities

Manage the Claims Administration Support Team.
Oversee MI Production within the claims division.
Drive continuous improvement within the UK claims operation.

Skills

Experience in insurance claims operations

Team leadership

Process improvement

Strong problem-solving skills

Stakeholder engagement

Job description

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This range is provided by Aston Charles Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Aston Charles Ltd.

UK Claims Operations Manager

Highly Prestigious Insurer

Attractive salary plus 25% bonus

JH-3168

This is arguably the most exciting insurance company in the market right now.

Currently enjoying 20% year on year growth, and with plans to double in size over the next 5 years, this organisation is investing heavily in its offering.

As part of this growth, a rare opportunity has arisen for a UK Claims Operations Manager.

Our client operates in over 20 countries and is very much renowned as a world‑leader within its chosen markets. The company arranges insurance for some of the most fascinating risks on the planet, and has a reputation for excellence, innovation and formidable customer service.

This role will form one of the members of the UK Claims Leadership team, reporting directly into the Claims & Legal Services Director. You will join a close knit, established team, dedicated in driving the highest standards of claims service.

You will take responsibility for the strategic development and day to day provision of central support services to the UK claims function. As the Manager of this multidisciplinary team of specialists, you will be recognised for your ability to optimise business processes to enhance internal and external customer experience, service and quality. You will lead from the front, deploying technical process excellence and take ownership, while striving for continuous improvement of the team, as well as the service being given.

Responsibilities

The Claims Administration Support Team.
MI Production within the division.
Delegated arrangements across the UK claims function.
The Claims Journey Audit process; driving continuous improvement within the UK claims operation.
Supporting the Claims Leadership Team on emerging ad-hoc claims teams projects to improve customer claims service across the UK.
Representing the UK claims operation when necessary on cross team committees and projects groups as necessary.

It is essential that you have experience within an insurance claims operations environment. This will include experience of overseeing and implementing operational change, as well as leading a team. Just as importantly, you’ll have an ability to manage technical specialists without necessarily having that technical specialism, and you’ll also have strong focus on systems and processes, with a commitment to change and process improvement. As this is a unique role, where there may well be areas that you haven’t previously had experience in, you must have good levels of self-initiative, strong problem-solving skills, and the ability to engage effectively with a wide range of stakeholders, both internal and external.

Benefits

This role can be based from either the Leeds or Manchester office, with the option to work 1 day a week from home. You’ll be rewarded with an attractive basic salary, together with a comprehensive suite of company benefits, including a lucrative 25% bonus.

Location

Leeds or Manchester office; 1 day a week remote.

Employment details