Claims Handler

Everywhen; West Midlands; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

35 hour working week

Career progression

Learning & development support

Pension

Employee Assistance Program

Discounts and perks

Volunteer day

ACT donations

Spotlight Awards

Job summary

Everywhen is seeking a Claims Handler to join our Telford office. You will use your knowledge of the Insurance Industry to build strong client relationships and deliver end-to-end motor claims service.

The role focuses on reporting, chasing and advising customers from First Notification of Loss through to settlement. We welcome applicants with insurance experience and strong customer service skills, and who can use Microsoft Word, Outlook and Excel effectively.

Qualifications

• Some insurance experience
• Strong Customer Service Experience
• Microsoft Office knowledge – Word, Outlook, Excel

Responsibilities

• Provide end-to-end claims service for motor claims and related client interactions
• Build and maintain strong relationships with clients and insurers
• Report, chase and advise customers on their claims
• Liaise from First Notification of Loss through to settlement of claims

Skills

Insurance experience

Customer service

Communication

Teamwork

Proactive attitude

Tools

Microsoft Office

Job description

Are you someone with some experience in the Insurance Industry and keen to pursue your career further? We’re on the hunt for a Claims Handler to join our Telford office, you will use your knowledge and experience of the Insurance Industry to build strong and trusted client and customer relationships.

Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you’re looking for? Then please, read on…

So, what does the role of a Claims Handler here involve?

Claims is at the forefront of our service. Our clients rely upon us to deliver when they most need us, resolve issues, keep them in the loop and generally fight their corner.

This role will be made for you if you love providing an end-to-end claims service, building on new and existing client and Insurer relationships by way of first class service within motor claims.

Our Claims Handlers are excellent at reporting, chasing and advising customers on their claims and liaise from the First Notification of Loss through to the settlement of claims.

Requirements

• Some insurance experience
• Strong Customer Service Experience
• Microsoft Office knowledge – Word, Outlook, Excel

Person Specification

• Excellent communication and interpersonal skills
• Proactive attitude, with the ability to use initiative
• Excellent organisational skills
• The ability to work under pressure, while maintaining attention to detail
• Effective teamworking skills
• Confident oral and written communication skills
• Willingness to learn
• Resilience, to enable you to deal with problems and constructive criticism
• Proactive attitude, with the ability to use initiative

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• 35 hour working week
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for?

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.