Motor Claims Handler

Massenhove Recruitment Limited; Essex; Remote; GBP 25,000 - 35,000; Full time

Job summary

Massenhove Recruitment Limited is seeking a Motor Claims Handler for remote working to support UK clients. You will pro-actively manage motor claims across the full lifecycle, including negotiations with third parties and liaising with insurers, policyholders, brokers and solicitors.

The role requires strong numeracy and literacy, excellent customer service, and the ability to work independently while collaborating with the wider team.

Qualifications

• Pro-actively manage motor claims journey across the UK.
• Provide comprehensive advice on settlement options to policyholders.
• Manage claim costs to achieve economical settlements with great customer experience.
• Liaise between insurers, policyholders, leaseholders, engineers, brokers and solicitors.
• Provide excellent customer service with empathy.
• Negotiate and adjust third-party claims.
• Obtain documentation/media for claim assessment.
• Ensure compliance with Treating Customers Fairly and regulatory requirements.

Skills

Motor claims handling

Credit Hire

Salvage

Indemnity

Third-Party risk

Underwriters terms

Customer service

Communication

Independence

Adaptability

Numeracy

Literacy

Job description

Motor Claims Handler - REMOTE WORKING

What will my duties be?

Pro-actively manage, fire, theft, and damage claims, for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK.

Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement.

Manage claim cost, achieving economical settlement while ensuring the customer's experience is excellent throughout the lifecycle of their claim.

Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required.

Provide an excellent level of customer service and empathy to our customers.

Negotiate and adjust on third-party claims.

Obtain relevant documentation / media for the assessment of the claim.

Ensure compliance with all regulatory requirements such as Treating Customers Fairly.

Support the company's values and policies and work to the highest professional standards.

What skills should I have?

Working knowledge of motor claims handling including Credit Hire, Salvage, Indemnity, and Third-Party risk.

A good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.

Excellent customer service skills to deliver a professional and compassionate service.

A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing.

The ability to work independently to manage and complete your allocated workflow.

Adaptability to change and the willingness to pro-actively look for ways to improve what we do.

A positive outlook, able to both self-motivate and promote collaborative working within your team.

Excellent levels of numeracy and literacy

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.