Claims Handler

IQUW Group; Swansea; Presencial; GBP 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

25 days holiday

Discretionary bonus scheme

Employee assistance programme

Holiday buy (up to 3 extra days)

Salary sacrifice benefits

Annual benefits reviews

Study support

Resumo da oferta

ERS is the UK’s largest specialist motor insurer, providing tailored claims support to motor brokers. The Claims Technician role focuses on recording new claims, handling inquiries, and processing correspondence while upholding high service standards and efficient settlements.

You will work in a fast-paced environment, resolving claims to policy terms and maintaining accurate records in line with FCA/PRA requirements. A proactive, team-focused attitude is essential.

Qualificações

• Experience in customer service or claims handling preferred.
• Strong communication and numeracy skills.
• Ability to work to targets and FCA/PRA requirements.

Responsabilidades

• Respond to customer calls and correspondence professionally.
• Establish circumstances of loss and perform indemnity/enquiry checks.
• Negotiate settlements efficiently and economically.
• Maintain accurate claim estimates and adjust as needed.
• Ensure use of approved suppliers where appropriate.
• Apply company policies and procedures to meet service standards.
• Carry out additional tasks as required by management.

Conhecimentos

Communication skills

Negotiation

Numeracy

Organisation

Customer service

Descrição da oferta de emprego

Overview

About us

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

The role of a Claims Technician at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK’s largest specialist motor insurer.

The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers. This includes responsibility for a range of activities including recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate. You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure pre-agreed targets and objectives are achieved and constantly strive to improve service and quality standards.

Key responsibilities

• Responding to customer phone calls and correspondence in a professional courteous and efficient manner.
• Establishing the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries
• Negotiating settlement of claims in an efficient and economical manner
• Maintain accurate estimates of the claim making adjustments where appropriate.
• Ensuring use of our approved suppliers where appropriate.
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
• Carry out other reasonable tasks as required by line management.

Desirable behavioural attributes

• Confident and professional communication skills (Oral and Written)
• Excellent phone manner
• Strong interpersonal and relationship building skills
• Articulate and numerate
• Significant focus on delivery of a first class customer experience
• Team player
• Highly organised clear ability to prioritise and deliver on allocated tasks

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support

Benefits

• A full job description will be found here

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