Personal Injury Claims Handler

ERS Administration Services; Tregof; On-site; GBP 30,000 - 45,000; Full time

Job summary

Starr is seeking a claims professional to negotiate settlements of third-party claims efficiently and in alignment with policy wording. You will maintain cost control while ensuring swift recovery for underwriters, underpinned by robust regulatory compliance.

The role requires diligence in claims handling, knowledge of litigation processes, and the ability to mentor junior staff. A strong attention to detail and commitment to quality service are essential.

Qualifications

• Knowledge of ERS product range and policy wordings.
• Familiarity with personal injury sector regulations.
• Understanding of internal claims handling procedures.
• Experience with damages assessment and litigation steps.

Responsibilities

• Validate claims and verify details with underwriters' records.
• Determine liability and recoveries; query indemnity and quantum.
• Follow pre/post-litigation procedures and reserve philosophy.
• Attend conferences and court sittings as required.
• Ensure compliance with audits and regulatory requirements.
• Support MI production and analysis.

Skills

Technical knowledge

Regulatory compliance

Claims handling

Damage assessment

Litigation processes

Job description

Overview

About us

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

To negotiate the settlement of third‑party claims in an efficient, fair and economical manner in accordance with the policy wording and Claims Handling Manual with a view to keeping control on cost. To provide an excellent claims service, maintaining Company Policy, and effecting speedy recovery of Underwriters' outlay where appropriate.

Key responsibilities

• Validating claims and checking all details agreed with Underwriters' records.
• Establishing clearly the circumstances of any loss and making appropriate liability indemnity and quantum (value) enquiries.
• Complying with pre and post litigation procedures, along with reserving philosophy efficiently through the life of a claim with a view to concluding the case efficiently and economically.
• Attend conferences/discussion facilities relevant to specific claims as well as Court attendances as required.
• Comply with all audit requirements.
• Assist in production of MI and its analysis.
• Mentor and train junior staff relevant to skill‑set and technical ability.
• Volunteer and participate in meetings and initiatives where appropriate.
• Be aware of and act upon all compliance matters e.g. Consumer Duty requirements, Data Protection, Money Laundering etc.
• Support compliance with Lloyd’s, FSA & FOS regulation.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

Essential

• Technical knowledge of ERS product range including understanding of the coverage provisions, exclusions and conditions of our product wordings
• Working knowledge of the legal, regulatory and compliance provisions that apply in the Personal Injury Sector
• Detailed knowledge of our internal structure, operational practices and processes
• Detailed understanding of the technology and processes used to manage our claims service proposition
• Good understanding of damages (Special and General Damages) relevant to claim pursued.
• Knowledge of pre and post litigation procedures (appropriate to level of claims handling ability).

Core behavioural competencies

• Analysis and decision making

• Relationships
• Performance focus
• Communication and influence
• Development of self and others
• Resilience and adaptability

Additional Information

• A full job description will be found here.

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.