Claims Handler

Entrust Resource Solutions; Swansea; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Discretionary bonus scheme

Employee assistance programme

Annual holiday buy

Salary sacrifice benefits

Annual benefits reviews

Study support for qualifications

Job summary

ERS, the UK's largest specialist motor insurer, is seeking a Claims Technician to join a fast-paced, evolving team. You will record new claims, respond to inquiries, handle correspondence, and contribute to a first-class claims service.

Responsibilities include establishing loss circumstances, negotiating settlements efficiently, maintaining accurate estimates, applying company policies, and using approved suppliers while aiming to meet FCA/PRA requirements.

Qualifications

• Confident and professional communication skills (oral and written).
• Excellent phone manner and clear interpersonal communication.
• Strong relationship-building abilities with customers and colleagues.
• Articulate and numerate with attention to detail.
• Significant focus on delivering first-class customer experience.
• Team player who can work under pressure.
• Highly organised with strong prioritisation and time management.

Responsibilities

• Respond to customer calls and correspondence in a professional, courteous manner.
• Establish the circumstances of loss and conduct indemnity/fraud enquiries.
• Negotiate settlements efficiently and economically.
• Maintain accurate estimates of claims and adjust as needed.
• Ensure use of approved suppliers where appropriate.
• Apply company policies and procedures to meet service standards and FCA/PRA requirements.
• Carry out other reasonable tasks as required by line management.

Skills

Communication

Phone manner

Interpersonal skills

Articulate/numerate

Customer experience

Team player

Organised / prioritisation

Job description

Overview

About us

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

The role of a Claims Technician at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK’s largest specialist motor insurer.

The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers. This includes responsibility for a range of activities including recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate. You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure pre-agreed targets and objectives are achieved and constantly strive to improve service and quality standards.

Key responsibilities

• Responding to customer phone calls and correspondence in a professional courteous and efficient manner.
• Establishing the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries
• Negotiating settlement of claims in an efficient and economical manner
• Maintain accurate estimates of the claim making adjustments where appropriate.
• Ensuring use of our approved suppliers where appropriate.
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
• Carry out other reasonable tasks as required by line management.

Desirable behavioural attributes

• Confident and professional communication skills (Oral and Written)
• Excellent phone manner
• Strong interpersonal and relationship building skills
• Articulate and numerate
• Significant focus on delivery of a first class customer experience
• Team player
• Highly organised clear ability to prioritise and deliver on allocated tasks

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support

Benefits

• A full job description will be found here

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