Account Handler

Everywhen, part of the Ardonagh Group; Stoke-on-Trent; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days holiday

Career progression

CII/ACII qualification support

Pensions

Wellbeing support

Volunteering day

Spotlight Awards

Job summary

Everywhen, part of the Ardonagh Group, is seeking an Account Handler in Stoke-on-Trent to support day-to-day client portfolio operations. You will act as the first contact for client and insurer queries, set up actions from quotes, sales, mid-term adjustments and renewals, and maintain accurate records.

The role requires excellent communication, initiative, and organisational skills, with opportunities for progression and professional qualifications within a supportive environment.

Qualifications

• Background in Insurance – either at an insurer or broker.
• Background in Customer Service or Sales.
• Excellent communication and interpersonal skills.
• Proactive attitude with initiative and resilience.
• Strong organisational and time-management abilities.

Responsibilities

• Ensure the smooth running of the assigned portfolio daily.
• Achieve agreed retention rates and cross-selling targets.
• Develop and maintain professional client and insurer relationships.
• Be the first contact for day-to-day client, provider and internal queries.
• Respond proactively to queries from clients and insurers.
• Resolve discrepancies in provider documentation before sending to clients.
• Maintain client records in line with systems and protocols.
• Provide proactive telephone handling for internal and external contracts.
• Support and collaborate with the Ardonagh family and teams.

Skills

Insurance background

Customer service

Sales experience

Communication skills

Interpersonal skills

Organisational skills

Negotiation skills

Job description

Job Description

Account Handler

The role of the Account Handler is to provide office-based support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Key Responsibilities

• Ensure the smooth running of assigned portfolio on a day-to-day basis
• Achieve agreed retention rates
• Achieve cross selling and referral targets
• Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
• Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
• Independently respond to queries from both clients and insurers in a pro-active manner
• Resolve any identified discrepancies in provider documentation before sending to clients
• Maintain client records and data in line with our systems and protocols
• Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.

Essential Criteria – must be clearly demonstrated on CV

• Background in Insurance - Either at an Insurer or Broker
• Background in Customer Service/Sales

Also, Essential

• Excellent communication and interpersonal skills
• Proactive attitude, with the ability to use initiative
• Excellent organisational skills
• The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
• Effective teamworking skills
• Influencing and negotiation skills
• Oral and written communication skills
• Commercial awareness
• Willingness to learn
• Resilience, to enable you to deal with problems and constructive criticism

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

#AIB #LI-KB2 #IND01

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.