NIHL Claims Handler

Davies; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension

Flexible working

Wellbeing centre

Discounts

Job summary

Davies in Glasgow is seeking a NIHL Claims Handler to join our Claims Management team on a permanent full-time basis. You will manage NIHL and casualty claims from investigation to settlement, liaising with Disclosure and clients, gathering evidence, and preparing detailed reports.

The role emphasises customer service, adherence to procedures, and reserving. Candidates must be British nationals with UK working rights; citizenship is required.

Qualifications

• Proficiency in managing claims from cradle to grave.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to outstanding customer service.
• Collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.
• Experience with NIHL investigations (desirable).
• Knowledge of reserving strategies (desirable).

Responsibilities

• Liaison with Disclosure teams for the MOD services.
• Investigate and handle allocated claims.
• Gather relevant evidence and documentation.
• Determine actions to resolve each case.
• Prepare detailed reports on liability, quantum, and tactics.
• Negotiate settlements within authority limits.
• Maintain proactive communication with all parties.
• Adhere to documented procedures and client requirements.
• Review and maintain proper reserves.
• Stay updated on technical changes and training.

Skills

Cradle-to-grave claims

Civil Procedure Rules

Claims Portal

Customer service

Team player

Caseload management

Adaptability

Job description

NIHL Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients. We at Davies hold in high regard the transferable skills and attributes that you can contribute to the position.

Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply.

What will your day look like:

• Liaison: Communicate with Disclosure teams for the various MOD services
• Investigation: Handle allocated claims
• Evidence Gathering: Obtain all relevant evidence and documentation
• Resolution: Determine appropriate actions to resolve each case
• Reporting: Prepare detailed reports, advising on legal liability,quantum, and tactics as needed
• Negotiation: Negotiate settlements within agreed authority limits
• Professional Correspondence: Maintain proactive communication with all parties involved
• Adherence to Procedures: Handle cases according to documented procedures and client requirements
• Reserve Management: Regularly review and maintain proper reserves
• Continuous Learning: Stay updated on technical changes relevant to your role,including participating in company-facilitated training programs

Knowledge and Abilities:

• Proficiency in managing Claims from cradle to grave
• Understanding of Civil Procedure Rules and the Claims Portal
• Commitment to delivering outstanding customer service
• Collaborative team player
• Management of personal caseload
• Demonstrated adaptability and versatility

Desirable:

• Experience with the investigation of Liability Claims
• Experience managing NIHL (Noise Induced Hearing Loss)
• Knowledge of how to value injury claims
• Familiarity with reserving strategies
• Exceptional communication abilities across various levels

This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage