Property Claims Handler

MPL Claims Management; Stoke-on-Trent; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Professional Qualifications

Increased annual leave with service

Birthday leave

Free personal training sessions

Private medical insurance & healthplan

Job summary

MPL Claims Management is seeking a Property Claims Handler in the United Kingdom. You will review policies, investigate claims and liaise with policyholders, contractors and brokers to drive timely settlements.

The role requires professional communication, strong customer service, and proven claims experience. You will own the end-to-end claims process, manage case progression, and ensure all documentation and evidence are gathered in accordance with compliance requirements.

Qualifications

• Previous claims experience is essential.
• Specific property claims experience is desirable.
• Ability to prioritise workload and communicate well to the team.
• Knowledge of insurance and detailed claims management processes.
• Professional communication skills.
• Passionate for providing outstanding customer service.
• Polite and enthusiastic can-do attitude.

Responsibilities

• Review insurance policies and investigate claims from start to finish.
• Liaise with policyholders, contractors and other stakeholders to resolve claims.
• Negotiate settlements and manage the claims process.
• Maintain clear progress updates with clients and providers.
• Handle inbox enquiries from cover holders, clients and brokers.
• Assess liability and gather evidence in line with regulatory requirements.
• Recommend coverage solutions to facilitate settlements.
• Provide knowledge of insurance and detailed claims management process.

Skills

Claims experience

Property claims

Communication

Customer service

Team collaboration

Job description

As a Property Claims Handler, you will be responsible for reviewing insurance policies, investigating claims, and liaising with policyholders, contractors, and other stakeholders to ensure that claims are resolved efficiently and effectively. You will also negotiate settlements and manage the claims process from start to finish, ensuring that all parties are kept always informed of progress.

Key Responsibilities

• Work closely with clients, customers and insurance providers building long lasting relationships.
• Be a pivotal part of the customer journey throughout their insurance claim, you will be responsible for communication between customers, clients, brokers, solicitors, underwriters, lost adjusters and other involved third parties.
• Inbox management responding to enquiries from cover holders, clients, and brokers.
• Take responsibility for the claims from start to completion including, processing, monitoring and negotiating settlement of claims.
• Case management, handling the claim from start to finish, support the negotiation process with the client, underwriters and or loss adjusters.
• Investigate all claims, deciding on liability, ensuring all evidence is gathered and recorded accurately in line with compliance and regulatory requirements.
• Assess property damage, determine the cause of loss, and provide recommendations for coverage to facilitate the settlement of claims.
• Effectively managing complaint cases.
• Provide knowledge of insurance and detailed claims management process.

Candidate Requirements

• Previous Claims experience is essential.
• Specific property claims experience is desirable.
• Ability to prioritise your workload and communicate well to the rest of the team.
• Provide knowledge of insurance and detailed claims management process.
• Professional communication skills.
• Passionate for providing outstanding customer service.
• Polite and enthusiastic can-do attitude.

What we offer

• Professional Qualifications
• Increased annual leave with service
• Additional paid day of leave on your birthday
• Free personal training sessions
• Private medical insurance & health benefit cash plan