Claims Executive

Employment Specialists; Chelmsford; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Pension

25 days holiday + option to buy 10

Job summary

Employment Specialists is seeking an experienced Claims Executive to be the primary contact for major corporate clients on all claims-related matters. You will drive proactive risk management, manage complex losses, and oversee the service delivered by Claims Handlers.

The role is hybrid, with on-site client engagement and continued support through complex claims, plus opportunities to lead meetings and influence renewal strategies.

Qualifications

• Detailed knowledge of Commercial Claims.
• Experience managing complex client losses.
• Excellent written and verbal communication.

Responsibilities

• Act as the primary contact for clients on claims-related inquiries.
• Set up and agree claims handling procedures for high-quality service.
• Develop relationships with key clients and stakeholders.
• Collaborate with Claims Adjusters to facilitate processing.
• Negotiate with Insurers and Loss Adjusters on disputed claims.
• Deliver claims data insights to improve risk management.
• Organise and chair Claims Review meetings with Clients, Carriers and suppliers.
• Support Account Executives during renewal cycles.

Skills

Commercial claims

Client-facing

Presentation skills

Risk management

Process improvement

Job description

As an experienced Commercial Claims professional this is your opportunity to be the first person that major Corporate clients speak to about all aspects of the claims.

Also to be involved in every aspect of their business, including proactive Risk Management and when they renew their Insurance arrangements.

This is a hybrid role with you spending time on site with your Clients and supporting them through complex claims situations.

Also you will manage the service that the Claims Handlers provide your Clients.

As Claims Executive your responsibilities will include:

• Act as the primary point of contact for clients regarding claims-related inquiries and issues.
• Agree and set up claims handling procedures to ensure delivery of a high quality, innovative claims service.
• Develop and maintain strong relationships with key clients and stakeholders.
• Collaborate with Claims Adjusters and other professionals to facilitate efficient claims processing.
• Negotiation with Insurers and Loss Adjusters on any disputed or contentious claims.
• Delivering insightful claims data to identify trends and opportunities for improvement and improved Risk Management.
• Organising and chairing Claims Review meetings with Clients, Carriers, and other suppliers
• Partner with Account Executives throughout the renewal cycle to improve their service and enable them to benefit from the best Insurance cover

To be a successful Claims Executive you will demonstrate:

• Detailed knowledge of Commercial Claims and experience of managing complex Losses for Clients.
• Excellent client-facing skills and comfortable leading meetings with clients.
• Self-motivated with a strong sense of accountability and pride in your work.
• Confidence in delivering presentations and excellent written communication skills.
• Experience in helping clients improve risk, identifying areas to improve claims costs and enhance processes.

As well as an excellent salary you will be able to benefit from:

• Pension
• 25 days holiday and ability to buy 10 more days