Claims Executive

Brown & Brown; East Grinstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Brown & Brown Insurance Brokers (UK) Ltd is seeking a Claims Executive in East Grinstead to manage and process client claims with a focus on speed, accuracy, and regulatory compliance. The role requires proactive liaison with clients, insurers, and loss adjusters to deliver exceptional service.

You will maintain detailed claim records, prepare regular MI for client meetings, and support risk management discussions to enhance client protection.

Responsibilities

• Acknowledge and record new claims on the same day or within 24 hours of notification.
• Return calls and queries the same day, or within 24 hours if not possible.
• Acknowledge client correspondence and act within 3 working days.
• Issue claim settlement cheques on receipt.
• Arrange loss adjusters promptly and ensure contact within 24 hours of appointment.
• Provide proactive, efficient claims service and compliant, value-added support.
• Produce claims information and reports for client renewals.
• Attend client claim review meetings and prepare up-to-date claims MI.
• Be available for client or adjuster meetings and support claims during emergencies.
• Record all claim details accurately in the policy admin system.
• Collaborate with broking and new business teams to provide claims data.
• Identify risk management needs and discuss RM benefits with clients.
• Be the point of contact for large/major/complex losses.
• Flag complaints, conflicts of interest, and E&O where applicable.
• Ensure regulatory compliance including FSA guidelines and training plans.
• Participate in team meetings and undertake related tasks.

Tools

Acturis

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Claims Executive

Location:

Job Description

Role and Responsibilities

At Brown & Brown Insurance Brokers (UK) Ltd we make it our mission to manage claims efficiently and effectively, offering our total commitment to each of our clients and colleagues. With this in mind the role and responsibilities of our Claims Executives are set out below.

Duties will include:

• Acknowledge and record any new claims on the same day as they are received, or at least with 24* hours of the client reporting the incident
• Return any telephone calls/queries the same day, or if not possible within 24* hours
• Acknowledge client correspondence/post the same day as received or notified, and no later than 24* hours after receipt, and take any appropriate actions as soon as possible and within 3 working days
• Issue claim settlement cheques the same day as received
• Ensure the appointment of loss adjusters immediately (where applicable), with contact made by the loss adjuster within 24* hours of insurers appointment

(* where the notification/post/email/call is received on a Friday the 24 hour period will not include the weekend but would run to the next working day being the Monday)

Your role & responsibilities also include the following

• Ensuring delivery of a proactive, efficient and effective claims service providing accurate, compliant and value added services at all times.
• Maintain all standards of our claims service delivery by adhering to Group Practices and Procedures for claims – as set out in Group Policies and Guides, including (and not limited to) the Claims Operations Procedures Manual and Acturis Claims Guide.
• Produce Claims information & reports for client renewals in good time and within specified deadlines
• To be proactive in the arrangement & management of regular client claim review meetings, and attend such meetings fully prepared and produce accurate up to date claims MI for the purpose of such meetings
• To be available for client and/or adjuster meetings at the request of the client and in case of emergency to assist clients with their claims
• Ensure all claims details are recorded accurately and in accordance with procedural guides on the relevant Policy Admin System for your business
• Collaborate with colleagues in both broking and new business teams to ensure the provision of good quality claims data, and the provision of our claims proposition to both existing clients and any prospective clients. To be involved in new business presentations detailing the B&B claims service and how this will be provided
• Identifying any Risk Management needs for clients and liaising with our Risk Management or Broking colleagues, wherever a short fall is identified. Being confident in discussing the needs with the client and making the necessary introductions and promoting the RM benefits offered by B&B.
• Be the point of referral for any large/major/complex losses for the Hub, taking on the responsibility of owning and managing such losses, becoming the clients and your colleagues point of contact.
• Proactively deal with all claims, and promptly alert your line manage to any complaints, conflicts of interest, and Errors & Omissions, in line with Group Policy and procedures
• Ensure compliance with all relevant regulatory requirements including adherence to FSA Guidelines & the business units training & competence plan
• Ensure active participation in any team meetings/communications,
• To undertake any other task that may reasonably be required as instructed by your Line Manager.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.