Claims Adjuster

慨正橡扯

Chelmsford

On-site

GBP 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

30 days holiday

Flexible working options

10% pension contributions

Private medical insurance

Family friendly policies

Remote work abroad for 20 days

Cycle-to-Work scheme

Job summary

慨正橡扯 in Chelmsford is seeking a London Market Claims Adjuster to deliver exceptional claims service across various insurance lines. You will support claims management by determining policy coverage and negotiating complex cases.

The ideal candidate will have strong communication skills, an ability to prioritize effectively, and a tech-savvy approach to claims handling. The role includes generous benefits like 30 days holiday and private medical insurance.

Qualifications

Strong written and verbal communication skills.
Ability to structure the day effectively to meet deadlines.
Proficiency in technology and collaboration tools.

Responsibilities

Manage high volume of low-value claims efficiently.
Support claims administration with sound judgement.
Collaborate with brokers for positive outcomes.
Contribute to projects on Operational Excellence.

Skills

Case Management

Claims Administration

Claims Settlement

Collaboration Tools

Communication

Critical Thinking

Customer Service

Data Privacy

Insurance Policies

Intentional collaboration

Managing performance

Negotiation

Problem Solving

Risk Assessments

Sound Judgment

Tools

Microsoft applications

automation tools

Job description

Primary Details

Time Type: Full time
Worker Type: Employee
A new role has arisen in our Portfolio Solutions claims team covering a variety of classes of insurance. The purpose of this role is to deliver exceptional claims service by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management.
Location: Chelmsford
Type: Permanent full time

The Opportunity

Step into an exciting role as a London Market Claims Adjuster, where you’ll support the efficient management of a wide range of claims across multiple lines, including Professional Indemnity, Construction, International Property, Casualty, and Marine & Energy. Working within our innovative QPS Portfolio Solutions offering, you’ll help deliver market‑leading capacity to global trading partners in a Full Follow role. This is a fantastic opportunity to join a collaborative, inclusive organisation that values your contributions and offers excellent benefits and career development.

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Your New Role

Leverage automation tools to efficiently manage the administration of a high volume of low‑value, cross‑class claims, ensuring accuracy and speed.
Support the administration of claims which fall outside automation applying sound judgement and problem‑solving skills.
Accurately triage and manage claim files through to settlement, prioritising new and existing work appropriately, ensuring they are adequately reserved, and settled economically and fairly.
Deliver exceptional service by collaborating with brokers and suppliers to achieve positive outcomes for all parties.
Contribute to innovation by supporting projects focused on Operational Excellence, Analytics, and Automation, helping to shape the future of claims handling.

About You

Ability to structure the day effectively, prioritising tasks and responsibilities to meet deadlines.
Strong written and verbal communication skills, with the capacity to adapt to different audiences.
Proficiency in Microsoft applications and confidence in working with technology, including automation tools.
Collaborative approach and commitment to contributing to a positive team environment.
Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Benefits

30 days holiday a year with the option to buy up to 2 additional days.
Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and your family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

Skills