Claims Excellence Specialist

Brown & Brown, Inc.; East Grinstead; On-site; GBP 26,000 - 38,000; Full time

Job summary

Brown & Brown Insurance Brokers (UK) Ltd is seeking a Claims Executive in the United Kingdom to manage and accelerate the end-to-end claims process for clients. You will acknowledge new claims, respond to queries within 24 hours, issue settlement cheques where appropriate, and coordinate with loss adjusters to ensure timely resolutions.

In this role you will maintain compliance with group policies, prepare claims reports for renewals, and participate in client meetings to review outcomes.

Qualifications

• Experience in claims handling is preferred.
• Strong attention to detail and organisational skills.
• Ability to work to tight deadlines and respond promptly.

Responsibilities

• Acknowledge and record new claims on the same day or within 24 hours.
• Return calls and queries the same day or within 24 hours.
• Acknowledge client correspondence within 24 hours and act within 3 working days.
• Issue claim settlement cheques on receipt.
• Arrange loss adjusters promptly and manage complex losses.

Job description

Brown & Brown Insurance Brokers (UK) Ltd is seeking a Claims Executive in the United Kingdom to manage and accelerate the end-to-end claims process for clients. You will acknowledge new claims, respond to queries within 24 hours, issue settlement cheques where appropriate, and coordinate with loss adjusters to ensure timely resolutions.

In this role you will maintain compliance with group policies, prepare claims reports for renewals, and participate in client meetings to review outcomes.