Claims Executive – 29237

The Emerald Group; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Emerald Group in Birmingham is seeking a claims professional to deliver a high level of service while managing claims processes and supporting the wider team with administrative tasks.

You will liaise with clients, insurers, and third parties to resolve claims, prepare documentation for underwriters, and maintain precise records in internal systems. Progression toward professional qualifications is encouraged.

Qualifications

• Educated to A-Level standard (grades A–C or equivalent).
• Progression toward professional qualifications is desirable but not essential.
• Ideally has some experience in a claims role, particularly within an international broker.
• Understands the general principles of insurance and the claims-handling process.
• Familiar with London market operations (Lloyd’s and company markets).

Responsibilities

• Liaising with clients, insurers, and third parties to manage and resolve claims efficiently
• Preparing and presenting claims documentation to underwriters and responding to queries
• Maintaining accurate and up-to-date records on internal systems
• Supporting the negotiation of claims settlements to achieve the best outcomes for clients

Skills

Client liaison

Claims processing

Record keeping

Stakeholder relations

Education

A-Level standard (A–C)

Job description

You’ll be responsible for delivering a high level of service while managing claims processes, maintaining strong relationships with stakeholders, and supporting the wider team with technical and administrative tasks.

• Location: Birmingham
• Category: Claims
• Type: Permanent

Key Duties (Including but not limited to):

• Liaising with clients, insurers, and third parties to manage and resolve claims efficiently
• Preparing and presenting claims documentation to underwriters and responding to queries
• Maintaining accurate and up-to-date records on internal systems
• Supporting the negotiation of claims settlements to achieve the best outcomes for clients
• Educated to A-Level standard (grades A–C or equivalent)
• Progression toward professional qualifications is desirable but not essential
• Ideally has some experience in a claims role, particularly within an international broker (though not essential)
• Understands the general principles of insurance and the claims-handling process
• Familiar with London market operations (Lloyd’s and company markets)