Claims & Customer Support Admin (Hybrid Work Ready)

Adecco; Nottingham; Hybrid; GBP 15,000 - 24,000; Full time

Benefits offered by this job

Death in Service

Critical Illness

Private Medical Insurance

Auto-enrolment pension

25 days annual leave

Birthday day off

Buy Annual Leave

Hybrid working

Notice period

Job summary

Adecco is seeking a Customer Service & Claims Administrator for its Birchwood-based team near Warrington. The role handles customer inquiries, supports claims processing, and ensures accurate records with GDPR compliance.

Hybrid working is available after probation, with a mix of office and home days. Key duties include delivering outstanding service to partners, guiding customers through the claims journey, and maintaining timely, accurate claim files in the system.

Qualifications

• Excellent customer service and communication skills.
• Confident telephone manner with the ability to build rapport with customers.
• Strong written communication skills and professional email etiquette.
• Good attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise workload.
• Proficient in Microsoft Outlook and Microsoft Word.
• Team player with collaborative mindset.

Responsibilities

• Deliver exceptional customer service to customers, dealers, repairers and corporate partners.
• Act as the first point of contact for incoming customer enquiries via telephone and email.
• Explain the claims process clearly and professionally, ensuring customers are fully informed.
• Handle all enquiries promptly, professionally and within agreed service standards.
• Build rapport with customers and provide reassurance during potentially stressful situations.
• Open, maintain and accurately update claim files using the claims management system.
• Gather comprehensive information at first contact to ensure efficient claim progression.
• Ensure all claim-related information is recorded in line with GDPR requirements.
• Prepare claim files for authorisation before handing them to a Technical Incident Manager where required.
• Verify invoices and supporting documentation, ensuring processing within timescales.
• Ensure all administrative functions within the Claims Department are completed accurately and on time.
• Respond to emails within service levels and escalate when needed.
• Liaise with colleagues across the business to support customer outcomes.

Skills

Customer service

Telephone manner

Written communication

Attention to detail

Multitasking

Team player

Outlook & Word

Tools

Microsoft Outlook

Microsoft Word

Job description

Adecco is seeking a Customer Service & Claims Administrator for its Birchwood-based team near Warrington. The role handles customer inquiries, supports claims processing, and ensures accurate records with GDPR compliance.

Hybrid working is available after probation, with a mix of office and home days. Key duties include delivering outstanding service to partners, guiding customers through the claims journey, and maintaining timely, accurate claim files in the system.