Claims & Compliance Administrator

TET (Twin Employment & Training); Royal Borough of Greenwich; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

25 days leave

Pension contributions

Employee Assistance Programme

Death in service

Résumé du poste

Twin Group is seeking a meticulous Claims Administrator to provide accurate administrative support for a high-performing employment programme. You will validate participant evidence, prepare and process claims, and maintain complete audit trails and contract data ready for submission and payment.

Work closely with delivery, finance, compliance and management colleagues to identify gaps, resolve discrepancies and ensure timely, compliant claim handling in a fast-paced, data-driven environment.

Qualifications

• GCSEs or equivalent including English & Maths are required.
• Experience in administrative, claims, compliance, finance, data or evidence-checking roles.
• Strong attention to detail and ability to maintain audit trails.
• Experience with databases, CRM systems, spreadsheets or MIS is preferred.

Responsabilités

• Validate evidence against contractual requirements before claims are submitted.
• Prepare and process claims accurately within contractual timescales.
• Maintain claims trackers and ensure a clear audit trail from delivery to payment.
• Cross-check participant information across systems and source records.
• Collaborate with Work Coaches and teams to obtain missing evidence and prevent delays.
• Monitor deadlines, gaps, and rejection reasons, escalating risks as needed.
• Support verification of employment starts and other claimable milestones.
• Perform data quality and compliance checks and document findings.
• Assist reconciliation between operational systems and finance records.
• Produce regular claims and compliance MI with insights on trends and risks.
• Support internal/external audit activity by providing records promptly.
• Maintain document control and secure storage of evidence.

Connaissances

Attention to detail

Deadline-driven

Compliance mindset

Data handling

Formation

GCSEs or equivalent (English & Maths)

Outils

CRM systems

Databases

Spreadsheets

MIS/Management Information Systems

Description du poste

Twin Group is seeking a meticulous Claims Administrator to provide accurate administrative support for a high-performing employment programme. You will validate participant evidence, prepare and process claims, and maintain complete audit trails and contract data ready for submission and payment.

Work closely with delivery, finance, compliance and management colleagues to identify gaps, resolve discrepancies and ensure timely, compliant claim handling in a fast-paced, data-driven environment.