Claims & Caseload Compliance Specialist

AKG (UK) EMPLOYMENT LIMITED; Milton Keynes; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Full training package provided

Auto-enrolment Pension

Generous Staff Benefit package

Job summary

AKG (UK) EMPLOYMENT LIMITED is seeking a Claims and Caseload Administrator to support the Connect to Work programme across Buckinghamshire and Milton Keynes. You will handle initial engagement, data entry, reporting and compliance checks to ensure smooth participant progression.

The role requires strong administrative skills, experience with CRM systems and advanced Excel, plus the ability to manage multiple priorities and strict deadlines in a hybrid working environment.

Qualifications

• Experience in administrative or data roles with record management.
• Strong Excel and MS Office skills with data reporting ability.
• Ability to maintain confidentiality and GDPR compliance.

Responsibilities

• Support engagement and caseload administration for participants.
• Maintain participant records, perform data quality checks and audit trails.
• Produce weekly/monthly performance reports and dashboards.
• Assist with preparation of claims, KPI tracking and contract monitoring.

Skills

Administrative experience

Data management

CRM systems

Advanced Excel

Reporting & analytics

Multitasking

Education

GCSE English and Maths

Admin qualification or equivalent experience

Tools

CRM systems

Excel

Job description

AKG (UK) EMPLOYMENT LIMITED is seeking a Claims and Caseload Administrator to support the Connect to Work programme across Buckinghamshire and Milton Keynes. You will handle initial engagement, data entry, reporting and compliance checks to ensure smooth participant progression.

The role requires strong administrative skills, experience with CRM systems and advanced Excel, plus the ability to manage multiple priorities and strict deadlines in a hybrid working environment.