Customer Experience & Claims Coordinator (9-Month FTC)

Simplyhealth; Winchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Simplyhealth is seeking a Corporate Administrator on a 9 month FTC to support our service operations and ensure a smooth customer experience. You’ll handle claims and administrative requests across multiple channels, taking ownership from first contact to resolution.

You’ll work across our Service Centre, supporting various teams, maintaining accurate records, and contributing to customer outcomes. Excellent communication and accuracy are essential.

Responsibilities

• Processing claims accurately and in line with policies, procedures and service standards.
• Managing customer enquiries through telephone, email and web chat channels.
• Taking ownership of customer queries and following them through to resolution.
• Managing departmental mailboxes and administrative activities.
• Maintaining customer policies and client schemes in line with service level agreements.
• Working across multiple systems and supporting different areas of the One Service Centre through cross-training.
• Identifying and escalating risks that could impact customer experience or business performance.
• Supporting colleagues through knowledge sharing and training once fully established in the role.
• Building strong relationships with customers, healthcare professionals and colleagues across the wider business.

Job description

Simplyhealth is seeking a Corporate Administrator on a 9 month FTC to support our service operations and ensure a smooth customer experience. You’ll handle claims and administrative requests across multiple channels, taking ownership from first contact to resolution.

You’ll work across our Service Centre, supporting various teams, maintaining accurate records, and contributing to customer outcomes. Excellent communication and accuracy are essential.