Claims Administrator

TET (Twin Employment & Training); Royal Borough of Greenwich; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days leave

Pension contributions

Employee Assistance Programme

Death in service

Job summary

Twin Group is seeking a meticulous Claims Administrator to provide accurate administrative support for a high-performing employment programme. You will validate participant evidence, prepare and process claims, and maintain complete audit trails and contract data ready for submission and payment.

Work closely with delivery, finance, compliance and management colleagues to identify gaps, resolve discrepancies and ensure timely, compliant claim handling in a fast-paced, data-driven environment.

Qualifications

• GCSEs or equivalent including English & Maths are required.
• Experience in administrative, claims, compliance, finance, data or evidence-checking roles.
• Strong attention to detail and ability to maintain audit trails.
• Experience with databases, CRM systems, spreadsheets or MIS is preferred.

Responsibilities

• Validate evidence against contractual requirements before claims are submitted.
• Prepare and process claims accurately within contractual timescales.
• Maintain claims trackers and ensure a clear audit trail from delivery to payment.
• Cross-check participant information across systems and source records.
• Collaborate with Work Coaches and teams to obtain missing evidence and prevent delays.
• Monitor deadlines, gaps, and rejection reasons, escalating risks as needed.
• Support verification of employment starts and other claimable milestones.
• Perform data quality and compliance checks and document findings.
• Assist reconciliation between operational systems and finance records.
• Produce regular claims and compliance MI with insights on trends and risks.
• Support internal/external audit activity by providing records promptly.
• Maintain document control and secure storage of evidence.

Skills

Attention to detail

Deadline-driven

Compliance mindset

Data handling

Education

GCSEs or equivalent (English & Maths)

Tools

CRM systems

Databases

Spreadsheets

MIS/Management Information Systems

Job description

Benefits

25 days of annual leave + bank holidays + your birthday off, Pension contributions, Employee Assistance Programme, Death in service benefit, Career development opportunities, Opportunities for professional development and networking, a dynamic and supportive working environment, plus more.

About You

You are a methodical, organised and diligent individual who takes pride in maintaining high standards of accuracy and compliance. You are proactive and solution-focused, with the confidence to constructively challenge incomplete or non-compliant evidence and ensure required standards are consistently achieved. You will be able to remain calm under pressure, manage competing demands and adapt effectively to changing priorities. A strong commitment to safeguarding, equality, diversity and inclusion is essential, alongside a passion for delivering an excellent, professional and supportive service to all participants.

The Role

As a Claims Administrator you will provide accurate and timely administrative support for a high-performing employment programme, with particular responsibility for validating participant evidence, preparing and processing claims, maintaining complete audit trails and ensuring contractual data is accurate and claim-ready.

Working closely with delivery, finance, compliance and management colleagues, checking evidence against contractual requirements, identifying and resolving gaps before claims are submitted, maintaining claims trackers and supporting reconciliation activity. The role requires exceptional attention to detail, confidence in working with data and the ability to manage deadlines in a performance-driven environment.

Key Responsibilities

• Validate participant and outcome evidence against contractual requirements before claims are submitted, ensuring evidence is complete, accurate, eligible and auditable.
• Prepare and process claims accurately and within required contractual timescales, following approved processes and authorisation arrangements.
• Maintain accurate claims trackers, participant records and supporting evidence, ensuring a clear audit trail from delivery activity through to claim submission and payment.
• Cross-check participant information across relevant systems and source records, investigating and resolving discrepancies promptly.
• Work closely with Work Coaches, Team Leaders and other delivery colleagues to obtain missing or corrected evidence and prevent avoidable claim delays or rejections.
• Monitor upcoming and outstanding claims, deadlines, evidence gaps, rejected claims and payment status, escalating risks or recurring issues promptly.
• Support the verification of employment starts, sustained outcomes and other claimable milestones in accordance with contractual evidence requirements.
• Complete regular data quality and compliance checks, recording findings and ensuring corrective actions are followed through.
• Support reconciliation between operational systems, claims records and finance information, investigating variances and providing accurate information to relevant colleagues.
• Produce regular claims and compliance MI, highlighting volumes, values, outstanding evidence, rejection reasons, trends and risks.
• Support internal and external audit activity by ensuring requested records and evidence can be located and provided promptly.
• Maintain appropriate document control, naming conventions, version control and secure storage of participant and claims evidence.
• GCSEs or equivalent, including English and Maths, or demonstrable equivalent skills.
• Experience in an administrative, claims, compliance, finance, data or evidence-checking role.
• Strong experience of checking information for accuracy and maintaining detailed records and audit trails.
• Experience working with databases, CRM systems, spreadsheets or management information systems
• Experience working to deadlines and managing a high-volume workload accurately.
• Understanding of data protection, confidentiality and secure handling of personal information.
• Experience within employability, skills, welfare-to-work, funded provision or a contract-driven environment.
• Experience of validating evidence, processing claims or supporting funding/payment reconciliation.

Why Join Us?

Twin Group is an award-winning provider of education, travel, work experience, accommodation, apprenticeships and employment services.

Be part of a growing and ambitious organisation, where you will have the opportunity to create new opportunities and contribute directly to Twin's continued growth and success.

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignmen(t?), race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: [phone] or Textphone: 0800 121 7579