Claims & Caseload Specialist (Hybrid)

AKG UK; Milton Keynes; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Full training

Job summary

Intuitive Thinking Skills seeks a Claims and Caseload Administrator for the Connect to Work programme in Buckinghamshire & Milton Keynes. The role supports Employment Specialists, manages participant records, and ensures claims evidence and performance data are robust.

You will engage participants, conduct pre-screening, and assist with scheduling, reporting and quality assurance to meet contract targets.

Qualifications

• GCSE English and Maths (or equivalent).
• Relevant administrative or business support qualification, or equivalent experience.
• Experience in administrative, data, compliance or performance-related roles.
• Experience maintaining databases and CRM systems.
• Experience producing reports and analysing performance data.

Responsibilities

• Contact new EOIs and referrals promptly.
• Conduct initial telephone pre-screening against eligibility criteria.
• Provide information about the programme and answer enquiries.
• Book initial appointments and coordinate diaries.
• Maintain accurate participant records and evidence.
• Monitor referral volumes and caseload progression.
• Produce regular reports to support delivery and contract management.
• Support QA, audits and compliance activities.
• Support claims preparation and performance reporting.

Skills

Organisational skills

Attention to detail

Data analysis

Communication skills

Teamwork

Problem solving

Contract performance

CRM systems

Education

GCSE English and Maths

Administrative qualification

Tools

Excel

CRM systems (Evolutive)

Job description

Intuitive Thinking Skills seeks a Claims and Caseload Administrator for the Connect to Work programme in Buckinghamshire & Milton Keynes. The role supports Employment Specialists, manages participant records, and ensures claims evidence and performance data are robust.

You will engage participants, conduct pre-screening, and assist with scheduling, reporting and quality assurance to meet contract targets.