Claims Complaints Handler

JR United Kingdom; Kingston upon Hull; Remote; GBP 25,000 - 35,000; Full time

Job summary

A rapidly growing Insurtech company seeks a Claims Complaints Handler to manage customer complaints related to insurance claims. This role involves analyzing root causes, ensuring compliance, and collaborating with internal teams to enhance customer satisfaction. Benefits include flexible remote work options and paid industry qualifications.

Benefits

Generous health-insurance package

Industry qualifications paid by the company

Flexible remote work options

High-quality work-from-home setup

Qualifications

• Experience in handling complaints, preferably in the insurance industry.
• Familiarity with regulatory requirements and compliance.
• Strong understanding of motor and property insurance claims.

Responsibilities

• Handling customer complaints regarding motor and property insurance claims.
• Conducting thorough investigations into complaints and reviewing claim files.
• Ensuring compliance with regulatory requirements in complaint handling.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Attention to detail

Tools

Insurance software

Job description

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Claims Complaints Handler, Kingston upon Hull, East Yorkshire

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Client:

Location:

Kingston upon Hull, East Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting root cause analysis, and reporting to provide actionable insights to business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience

• Proven experience in handling complaints, preferably in the insurance industry
• Familiarity with regulatory requirements and compliance in the insurance industry
• Strong understanding of motor and property insurance claims
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail and high level of accuracy
• Proficiency in using relevant software and technology

Responsibilities include:

• Handling customer complaints regarding motor and property insurance claims, ensuring timely and professional communication
• Investigating and assessing the validity of complaints by reviewing relevant documents and claim details
• Liaising with internal departments to gather additional information and resolve complaints effectively
• Conducting thorough investigations into complaints, reviewing claim files, policy documents, and correspondence
• Communicating with customers and involved parties to understand concerns and provide updates
• Ensuring compliance with regulatory requirements in complaint handling
• Conducting root cause analysis to identify trends and underlying issues, providing insights to business teams
• Collaborating with teams to improve processes and enhance customer satisfaction

Benefits include a generous health-insurance package, industry qualifications paid by the company (after a qualifying period), flexible remote work options, and a high-quality work-from-home setup.

This is a fully remote role, predominantly based in the UK.