Claims Complaints Handler

JR United Kingdom; Hounslow; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading insurtech company is looking for a Claims Complaints Handler to manage customer complaints related to motor and property insurance. The position involves investigating claims, ensuring regulatory compliance, and providing actionable insights through root cause analysis. This fully remote role offers excellent benefits, including health insurance and work-from-anywhere flexibility.

Benefits

Health insurance

Industry qualifications paid

Work-from-anywhere flexibility

Quality home setup

Qualifications

• Experience in handling complaints, preferably in insurance.
• Knowledge of regulatory requirements in insurance.
• Understanding of motor and property insurance claims.

Responsibilities

• Handle customer complaints regarding motor and property insurance claims.
• Investigate complaints by reviewing documents and claim details.
• Liaise with internal departments to gather information.

Skills

Communication

Analytical skills

Problem-solving

Attention to detail

Tools

Insurance software

Job description

Social network you want to login/join with:

Claims Complaints Handler, South West London

Location: South West London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving customer complaints, conducting root cause analysis, and reporting to provide actionable insights. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience

• Proven experience in handling complaints, preferably in insurance
• Knowledge of regulatory requirements and compliance in insurance
• Understanding of motor and property insurance claims
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work under pressure and meet deadlines
• Attention to detail and accuracy
• Proficiency with relevant software and technology

Key Responsibilities:

• Handle customer complaints regarding motor and property insurance claims professionally and promptly.
• Investigate complaints by reviewing relevant documents, policies, and claim details.
• Liaise with internal departments to gather information and resolve complaints.
• Conduct thorough investigations and review claim files and correspondence.
• Communicate with customers and involved parties, providing updates and understanding concerns.
• Ensure compliance with regulatory requirements in complaint handling.
• Perform root cause analysis to identify trends and issues, reporting findings for process improvements.
• Collaborate with teams to improve processes and enhance customer satisfaction.

Benefits include health insurance, industry qualifications paid after a qualifying period, work-from-anywhere flexibility, and a quality home setup.

This is a fully remote role, primarily based in the UK.