Claims Complaints Handler

JR United Kingdom; Watford; Remote; GBP 30,000 - 45,000; Full time

Job summary

Join a rapidly growing Insurtech company as a Claims Complaints Handler. The role involves managing customer complaints related to motor and property insurance claims, ensuring compliance with regulatory standards, and providing actionable insights. Enjoy flexible remote work options, a generous health insurance package, and opportunities for career development.

Benefits

Generous health insurance package

Industry qualifications paid by the company

Flexible remote work options

Quality home office setup

Qualifications

• Proven experience handling complaints, preferably in the insurance industry.
• Familiarity with regulatory requirements in the insurance sector.
• Strong understanding of motor and property insurance claims.

Responsibilities

• Managing and resolving customer complaints related to motor and property insurance.
• Conducting root cause analysis and reporting findings.
• Liaising with various internal departments.

Skills

Communication

Interpersonal skills

Analytical skills

Problem-solving

Attention to detail

Tools

Relevant software and technology

Job description

Social network you want to login/join with:

Claims Complaints Handler, Watford, Hertfordshire

Client:

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting root cause analysis, and reporting to provide actionable insights to the business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience

• Proven experience in handling complaints, preferably in the insurance industry
• Familiarity with regulatory requirements and compliance in the insurance industry
• Strong understanding of motor and property insurance claims
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail and high accuracy
• Proficiency in relevant software and technology

Responsibilities include:

• Handling customer complaints regarding motor and property insurance claims, ensuring timely and professional communication
• Investigating and assessing the validity of complaints by reviewing relevant documents, policies, and claim details
• Liaising with internal departments such as claims adjusters, product developers, QA, and compliance teams
• Conducting thorough investigations into complaints, reviewing claim files, policies, correspondence, and relevant materials
• Communicating with customers and involved parties to understand concerns and provide updates
• Ensuring complaints are addressed promptly in compliance with regulatory requirements
• Conducting root cause analysis to identify trends and underlying issues, reporting findings for business insights
• Collaborating with teams to improve processes, enhance customer satisfaction, and protect the company's reputation

Benefits include a generous health insurance package, industry qualifications paid by the company (after a qualifying period), flexible remote work options, and a quality home office setup.

This is a fully remote role, primarily based in the UK.