Claims Complaints Handler

JR United Kingdom; Hemel Hempstead; Remote; GBP 30,000 - 45,000; Full time

Job summary

A rapidly growing Insurtech company is seeking a Claims Complaints Handler to manage customer complaints related to motor and property insurance. The role involves conducting root cause analysis, liaising with financial regulators, and ensuring compliance with industry standards. Benefits include health insurance, remote work flexibility, and opportunities for industry qualifications.

Benefits

Generous health insurance package

Industry qualifications paid by the company

Remote work flexibility

Quality home office setup

Qualifications

• Proven experience in handling complaints, preferably in the insurance industry.
• Strong understanding of motor and property insurance claims.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Handle customer complaints regarding motor and property insurance claims.
• Conduct thorough investigations and communicate findings.
• Ensure all complaints are addressed in compliance with regulatory standards.

Skills

Complaint Handling

Regulatory Compliance

Communication

Analytical Skills

Attention to Detail

Tools

Relevant Software

Job description

Social network you want to login/join with:

Claims Complaints Handler, Hemel Hempstead

Client:

Location:

Hemel Hempstead, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting root cause analysis, and reporting to provide actionable insights to business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience

• Proven experience in handling complaints, preferably in the insurance industry
• Familiarity with regulatory requirements and compliance in the insurance industry
• Strong understanding of motor and property insurance claims
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail and high level of accuracy
• Proficiency in using relevant software and technology

Key Responsibilities

• Complaint Management: Handle customer complaints regarding motor and property insurance claims, ensuring timely and professional communication.
• Investigation: Investigate and assess the validity of complaints by reviewing relevant documents, policies, and claim details.
• Internal Liaison: Liaise with internal departments, such as claims adjusters, product developers, Quality Assurance, and Compliance teams.
• Thorough Investigation: Review claim files, policy documents, correspondence, and relevant materials.
• Customer Communication: Keep customers and relevant parties informed and updated throughout the complaint process.
• Regulatory Compliance: Ensure all complaints are addressed promptly and in compliance with regulatory standards.
• Root Cause Analysis: Conduct analysis to identify trends and underlying issues, reporting findings for business improvements.
• Continuous Improvement: Collaborate with teams to improve processes, enhance customer satisfaction, and protect the company's reputation.

Benefits include a generous health-insurance package, industry qualifications paid by the company (after a qualifying period), remote work flexibility, and a quality home office setup.

This is a fully remote role, primarily based in the UK.