Claims Complaints Handler

JR United Kingdom; Stoke-on-Trent; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading insurtech company in the UK is seeking a Claims Complaints Handler. This remote role focuses on managing customer complaints related to motor and property insurance, ensuring regulatory compliance, and enhancing customer satisfaction through thorough investigations and communication. The ideal candidate will possess strong analytical and problem-solving skills, along with proven experience in the insurance sector.

Benefits

Generous health insurance package

Industry qualifications paid by the company

Flexible work-from-anywhere arrangements

Qualifications

• Proven experience in handling complaints, preferably in the insurance industry.
• Strong understanding of motor and property insurance claims.
• Familiarity with regulatory requirements and compliance.

Responsibilities

• Handle customer complaints regarding motor and property insurance claims.
• Investigation and assessment of complaints by reviewing relevant documents.
• Conduct root cause analysis to identify trends and underlying issues.

Skills

Communication

Analytical skills

Problem-solving

Attention to detail

Tools

Proficiency in relevant software and technology

Job description

Social network you want to login/join with:

Claims Complaints Handler, Stoke-on-Trent

Client:

Location: Stoke-on-Trent, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting root cause analysis, and reporting to provide actionable insights. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience

• Proven experience in handling complaints, preferably in the insurance industry
• Familiarity with regulatory requirements and compliance in the insurance industry
• Strong understanding of motor and property insurance claims
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail and high accuracy
• Proficiency in relevant software and technology

Key Responsibilities:

• Handle customer complaints regarding motor and property insurance claims, ensuring timely and professional communication.
• Investigate and assess the validity of complaints by reviewing relevant documents and claim details.
• Liaise with internal departments to gather information and resolve complaints effectively.
• Conduct thorough investigations into complaints, reviewing claim files and related materials.
• Communicate with customers and involved parties to understand concerns and provide updates.
• Ensure complaints are addressed promptly in compliance with regulatory requirements.
• Conduct root cause analysis to identify trends and underlying issues, reporting findings for actionable insights.
• Collaborate with teams to improve processes, aiming for high customer satisfaction and maintaining the company's reputation.

Benefits include a generous health insurance package, industry qualifications paid by the company (after a qualifying period), and flexible work-from-anywhere arrangements to support work-life balance, with a quality work-from-home setup.

This is a fully remote role, predominantly based in the UK.