Claims Complaints Handler

JR United Kingdom; Preston; Remote; GBP 30,000 - 45,000; Full time

Job summary

A rapidly growing Insurtech company seeks a Claims Complaints Handler to manage and resolve customer complaints related to motor and property insurance. The role involves thorough investigations, regulatory compliance, and a focus on enhancing customer satisfaction. The position offers flexible remote work options and a generous health-insurance package.

Benefits

Generous health-insurance package

Industry qualifications paid by the company

Flexible remote work options

Quality home office setup

Qualifications

• Proven experience in handling complaints, preferably in insurance.
• Knowledge of regulatory requirements and compliance in insurance.
• Understanding of motor and property insurance claims.

Responsibilities

• Handle customer complaints regarding motor and property insurance claims.
• Conduct thorough investigations into complaints.
• Liaise with internal departments to gather information and resolve complaints.

Skills

Excellent communication

Interpersonal skills

Strong analytical skills

Problem-solving skills

Attention to detail

Tools

Proficiency with relevant software

Job description

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Claims Complaints Handler, Preston, Lancashire

Location: Preston, Lancashire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving customer complaints, conducting root cause analysis, and reporting insights to business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience

• Proven experience in handling complaints, preferably in insurance
• Knowledge of regulatory requirements and compliance in insurance
• Understanding of motor and property insurance claims
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work under pressure and meet deadlines
• Attention to detail and accuracy
• Proficiency with relevant software and technology

Key Responsibilities:

• Handle customer complaints regarding motor and property insurance claims, ensuring professional communication
• Investigate complaints by reviewing relevant documents and claim details
• Liaise with internal departments to gather information and resolve complaints
• Conduct thorough investigations into complaints
• Communicate with customers and involved parties, providing updates
• Ensure compliance with regulatory requirements
• Conduct root cause analysis and report findings for business insights
• Collaborate to improve processes and enhance customer satisfaction

Benefits include a generous health-insurance package, industry qualifications paid by the company (after a qualifying period), flexible remote work options, and a quality home office setup.

This is a fully remote role, primarily based in the UK.