Claims Complaints Handler

JR United Kingdom; Bolton; Remote; GBP 30,000 - 40,000; Full time

Job summary

A rapidly growing Insurtech company is seeking a Claims Complaints Handler based in the UK, focused on managing customer complaints related to motor and property insurance claims. This fully remote role involves investigating claims, ensuring compliance with regulatory standards, and providing actionable insights to improve processes and customer satisfaction.

Benefits

Generous health-insurance package

Industry qualifications paid by the company

Remote work flexibility

Quality home-office setup

Qualifications

• Proven experience in handling complaints, preferably in insurance.
• Familiarity with regulatory requirements in the insurance industry.
• Strong understanding of motor and property insurance claims.

Responsibilities

• Handle customer complaints regarding insurance claims timely and professionally.
• Investigate and assess the validity of complaints by reviewing documents.
• Liaise with internal departments and conduct thorough investigations.

Skills

Analytical skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Job description

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Claims Complaints Handler, Bolton, Greater Manchester

Location: Bolton, Greater Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting root cause analysis, and reporting to provide actionable insights to business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience

• Proven experience in handling complaints, preferably in the insurance industry
• Familiarity with regulatory requirements and compliance in the insurance industry
• Strong understanding of motor and property insurance claims
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail and high level of accuracy
• Proficiency in using relevant software and technology

Responsibilities:

• Handle customer complaints regarding motor and property insurance claims, ensuring timely and professional communication.
• Investigate and assess the validity of complaints by reviewing relevant documents, policies, and claim details.
• Liaise with internal departments, such as claims adjusters, product developers, Quality Assurance, and Compliance teams.
• Conduct thorough investigations into complaints, reviewing claim files, policy documents, and correspondence.
• Communicate with customers and relevant parties involved in the claim to understand their concerns and provide updates.
• Work closely with the claims team to ensure complaints are addressed promptly and in compliance with regulatory requirements.
• Conduct root cause analysis to identify trends and underlying issues, reporting findings for actionable insights.
• Collaborate with other teams to improve processes, aiming to enhance customer satisfaction and protect the company's reputation.

Benefits include a generous health-insurance package, industry qualifications paid by the company (after a qualifying period), remote work flexibility, and a quality home-office setup.

This is a fully remote role, primarily based in the UK.