Commercial Account Handler

897 Brown & Brown (Europe) Limited; East Grinstead; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Holiday

Pension

Death in Service

Flexible benefits

Share save scheme

Job summary

Brown & Brown (Europe) Limited in East Grinstead seeks a Commercial Account Handler with 2+ years' experience in Commercial Motor Fleet and related lines. Hybrid working available.

You will assist with renewals, new business quotations, and develop relationships with clients and underwriters to secure the best terms while maintaining service standards and regulatory compliance.

Qualifications

• 2+ years’ experience within an Account Handling role covering Commercial Motor Fleet and associated lines.
• Cert CII qualified and looking to progress within a client focused organisation.
• High level communication (written, verbal, video), interpersonal, stakeholder management and IT skills.
• Experience interpreting policy wordings and driving licence would be beneficial.

Responsibilities

• Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them.
• Proactively develop a pipeline of referrals from existing clients to obtain new business.
• Working with clients to expand and develop their coverage to ensure they have the right cover.
• Liaising with the broking and support team to ensure all documentation is accurate.
• Actively negotiating with Underwriters as required to secure the best terms.
• Working in a compliant and timely manner on all cases.
• Ensuring Retention levels and income targets are achieved.
• Working with the regional management team to achieve business objectives and support with the development of colleagues.

Skills

Communication

Interpersonal skills

Stakeholder management

Organisational skills

IT skills

Education

Cert CII

Tools

Acturis

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Location and Package

Location: East Grinstead (Hybrid working available if desired)Package: £Negotiable + Benefits

As part of our ongoing commitment to looking after our clients & team we are looking to appoint a Commercial Account Handler, working out of our office in East Grinstead.

The new hire will help ensure that workloads remain balanced and clients receive the service level they are used to.

This role is designed to assist client with day to day requirements (MTA’s, document queries, SME renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations.

Day-to-Day Responsibilities

• Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them.
• Proactively develop a pipeline of referrals from existing clients to obtain new business.
• Working with clients to expand and develop their coverage to ensure they have the right cover.
• Liaising with the broking and support team to ensure all documentation is accurate.
• Actively negotiating with Underwriters as required to secure the best terms.
• Working in a compliant and timely manner on all cases.
• Ensuring Retention levels and income targets are achieved.
• Working with the regional management team to achieve business objectives and support with the development of colleagues.

What’s on Offer

• A highly passionate and motivated team that look after each other as well as their clients.
• A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service), flexible benefits access post probation and access to the annual share save scheme.
• Full support (including funding) for professional qualifications (post probation).

About You

• You’ll have 2+ years’ experience within an Account Handling role covering Commercial Motor Fleet and associated lines (Commercial Combined, Business Interruption, Material Damage and Liability).
• Ideally, you’ll be Cert CII Qualified and be looking to progress within a client focused organisation.
• A well-developed skill set that includes high level Communication (written, verbal, video), Interpersonal, Stakeholder Management, Organisational and IT skills coupled with a keen eye for detail.
• Previous experience with Acturis is highly beneficial.
• Able to interpret policy wordings and draw accurate conclusions.
• A full driving licence would be beneficial for future client visits.

We are an Equal Opportunity Employer.

We take pride in the diversity of our team and seek diversity in our applicants.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world's largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results.

With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage.

We think of ourselves as a team, so we have teammates - not employees, and leaders - not managers.

Everything we do is about the greater "WE" -- never "me". While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission -- always doing what is best for our customers.