Senior Commercial Account Handler / Broker

897 Brown & Brown (Europe) Limited; Tandridge; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Pension

Death in Service

Flexible benefits

Annual share save scheme

Fully funded professional development

Job summary

Brown & Brown is seeking a Commercial Account Handler in Whyteleafe to service a growing portfolio of commercial insurance clients and support Account Executives in delivering top-tier service.

You will handle day-to-day servicing, renewals, and mid-term adjustments, liaising with underwriters to secure the best terms while maintaining FCA-compliant records. An opportunity to develop in a collaborative, client-focused environment.

Qualifications

• Strong grounding in commercial insurance products, especially property, casualty and motor.
• Proficient in Acturis system and insurer portals.
• Excellent written and verbal communication; able to engage stakeholders at all levels.
• Good IT skills and familiarity with MS Office (Outlook, Word, Excel).
• Ability to identify opportunities and support sales growth within client base.

Responsibilities

• Manage day-to-day servicing of a book of commercial insurance clients across lines and products.
• Prepare renewal reports and process mid-term adjustments.
• Support clients with policy documentation and respond to queries.
• Liaise with underwriters and insurers to obtain best terms.
• Maintain accurate client records in line with FCA guidelines.
• Actively seek new business opportunities and protect clients' interests.

Skills

Commercial insurance

Communication

Negotiation

Sales

IT skills

Microsoft Office

Tools

Acturis

Insurer portals

Microsoft Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Commercial Account Handler Location: Whyteleafe Salary: Negotiable + Benefits

Commercial Account Handler / Senior Account Handler to the team in Whyteleafe to support our growing client base with their requirements even more effectively. The team in Whyteleafe consistently aim to deliver outstanding service to our clients and have built an enjoyable working environment for our team which thrives on delivering results for our clients. As a Brown & Brown teammate we will rely on you to put our customers at the heart of everything you do; managing a portfolio of our commercial clients, providing them with advice alongside supporting our Account Executives in delivering world class service to our customers.

We will rely on you too:

• Manage the day to day servicing of a book of commercial insurance clients across a variety of insurance lines and products
• Assist in the preparation renewal reports, process mid-term adjustments and support our clients with policy documentation, alongside supporting on any queries they may have.
• Work with our clients, responding to queries promptly and finding appropriate resolutions for our customers.
• Liaise with underwriters and insurers alike, to obtain the best terms from the market and ultimate outcomes for our clients
• Maintain accurate client records in line with company process and procedures, complying always with the FCA guidelines.
• Actively seek out new business opportunities, ensuring our new customers and their business are adequately protected.

Want to learn and develop your skills supported by the regional leadership team.

The Rewards:

• A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.) Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation). Full support for your professional development (including fully funded qualifications)

About You:

• You will have a strong grounding and understanding of commercial Insurance products particularly property, casualty and motor and be keen to develop in your career.
• Be proficient in the use of the Acturis system and have previous experience in using insurer and broker portals alongside e-traded systems
• You'll be able a natural communicator working with colleagues and insurer partners at all levels.
• Have a good working knowledge of Microsoft office applications particularly Outlook, Word and Excel and
• You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world's largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater "WE"-never "me". While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.