Claims Administration & Support Specialist

Talent Sphere Ltd; Chorley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme

Cash Plan

Death in Service

Onsite parking

Job summary

Safe World Insurance Group (UK) Ltd is seeking an administrator to support the claims team with calls, emails and post handling. You will triage enquiries, allocate cases and monitor installer activity, ensuring accurate data entry into CRM and related systems.

The role emphasizes precision, timely responses and the ability to produce routine reports and documentation. The position requires strong MS Office skills, attention to detail and a proactive, collaborative approach.

Qualifications

• Provide administrative support to the claims team, handling emails, calls and post.
• Triaging enquiries, assigning queries and reporting installer activity.
• Validate and upload documents to CRM, File Store and Risk Management Systems.
• Assist in producing reports, presentations and process documentation.

Responsibilities

• Answer telephone enquiries to required quality standards and KPIs.
• Respond to enquiries by email or letter in a timely manner.
• Monitor installer trading activity per agreed processes and report issues.
• Maintain organisation-wide relationships and support deadlines.

Skills

MS Office

Data entry

Data validation

Administrative support

Attention to detail

Prioritisation

Communication skills

Tools

CRM system

Risk Management Systems

File Store

MS Office

Job description

Safe World Insurance Group (UK) Ltd is seeking an administrator to support the claims team with calls, emails and post handling. You will triage enquiries, allocate cases and monitor installer activity, ensuring accurate data entry into CRM and related systems.

The role emphasizes precision, timely responses and the ability to produce routine reports and documentation. The position requires strong MS Office skills, attention to detail and a proactive, collaborative approach.