Claims Adjuster, Cyber

Starr Underwriting; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Claims Adjuster specializing in Cyber claims. This exciting role involves collaborating with internal teams and external partners to ensure prompt and effective responses to cyber incidents. The ideal candidate will possess a passion for Cyber Security and a strong background in managing claims and stakeholder relationships. Join a dynamic team that values passion, continuous improvement, and a fun work environment while delivering high-quality service to clients and partners.

Qualifications

• Passionate about Cyber and Cyber Security.
• Experience managing cyber incidents and forensic investigations.

Responsibilities

• Handle cyber and technology claims from notification to settlement.
• Build relationships with policyholders and ensure excellent customer service.
• Coordinate with response vendors during claims incidents.

Skills

Cyber Security

Customer Service

Incident Management

Forensic Investigations

Job description

Claims Adjuster, Cyber

Department: Cyber Claims

Employment Type: Permanent - Full Time

Location: London

Reporting To: Margaret Murphy

Description

An experienced claims professional is required to strengthen CFC’s claims team and ensure the delivery of high-quality claims service to policyholders, brokers, underwriters, and capacity providers. We seek a conscientious and hardworking claims professional with experience in cyber and technology claims. This role involves working with the CFC Claims and Incident Response team, along with incident response vendors including forensic, legal, and PR teams, to deliver a cost-effective, high-quality response to insureds. The role also requires collaboration with Underwriting, Finance, IT, and Products teams, while complying with all relevant legal and statutory (FCA and Lloyd’s) requirements.

About the role

The Cyber Claims Adjuster will work closely with CFC’s internal Incident Response Team to guide clients and triage incidents with external response partners to ensure a high-quality response to cyber incidents.

• Proactively handle cyber and technology claims from first notification of loss to settlement within CFC’s delegated authorities.
• Build and maintain good relationships with policyholders, brokers, underwriters, and capacity providers, ensuring excellent customer service.
• Coordinate with response vendors during claims incidents.
• Ensure prompt and accurate reserving, identify and pursue third-party recoveries, and seek to reduce claims leakage.
• Collaborate with underwriters to provide feedback on claims issues/trends and with the Products team on product development and wording.

About you

We are looking for a candidate passionate about Cyber and Cyber Security, with:

• Experience dealing with external stakeholders in customer service or consultancy roles.
• The ability to prioritize tasks, meet deadlines such as lawsuits, demand letters, and claims queries.
• Experience managing cyber incidents and forensic investigations.

Core Values

Love what you do: We show up each day ready to take on the world. Our passion and intensity make a difference to colleagues, customers, brokers, and carriers.

Challenge everything: We question the status quo and strive to improve continuously.

Have fun, be good: Insurance is serious business, but we make work enjoyable. We welcome diverse viewpoints and treat everyone with respect.