Assistant Claims Adjuster

CFC; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Claims Adjuster to join their dynamic Property & Casualty claims team in London. This role offers the opportunity to tackle diverse challenges across various sectors while supporting a close-knit and supportive team. You will be responsible for managing claims, ensuring compliance with industry standards, and collaborating with multiple departments to enhance service delivery. If you are adaptable, inquisitive, and ready to embrace challenges, this position is perfect for you. Join a company that values innovation and is committed to fostering an inclusive environment.

Qualifications

• Strong verbal and written communication skills are essential.
• Attention to detail and excellent organizational abilities are required.

Responsibilities

• Manage a caseload and handle administrative duties.
• Ensure compliance with legal and statutory requirements.

Skills

Verbal Communication

Written Communication

Organizational Skills

Attention to Detail

Problem-Solving

Education

Degree Level Education

Job description

Description

CFC’s Property & Casualty claims team handles claims involving property damage and bodily injury across various industries, sectors, policy types, and locations worldwide. Industries include tech start-ups, established restaurants, and large-scale food manufacturers. Every day presents new challenges!

The team is close-knit and highly supportive. We believe in nurturing skills and talent, and celebrating successes. We seek someone highly adaptable, inquisitive, and unafraid of challenges, to assist with their caseload and support other units.

About the role

The Assistant Claims Adjuster will work closely with colleagues in Claims, Underwriting, Finance, IT, and Products, complying with all relevant legal and statutory requirements (including FCA and Lloyd’s).

Your role includes ensuring CFC’s claims department functions effectively as a TPA for capacity providers, adhering to SLAs & claims handling agreements, and promoting Treating Customers Fairly (TCF) and Conduct Risk principles. Responsibilities include managing a caseload, handling administrative duties like electronic file management, payment requests, and producing management information.

You will support the Team Leader, Claims Manager, and Claims Director, working with underwriters, participating in underwriting meetings, providing feedback on claims trends, and collaborating with the Products team on product development.

About you

You should have strong verbal and written communication skills, attention to detail, excellent organizational abilities, and the capacity to work under pressure. A willingness to learn, challenge the status quo, and maintain a positive attitude are essential.

Previous insurance claims experience in the Lloyd’s / London market is desirable but not mandatory. Education to degree level is preferred but not required. Success in this role depends on your ability to embrace challenges and find creative solutions.

Core Values

Love what you do: We show up each day ready to take on the world. Our passion and intensity make a difference to colleagues, customers, brokers, and carriers.

Challenge everything: We question the status quo and strive to improve continuously.

Have fun, be good: We make work enjoyable, welcome diverse viewpoints, and treat everyone with respect.

About CFC

CFC is a specialist insurance provider, a leader in cyber insurance, leveraging advanced technology and data science for smarter underwriting and risk protection.

Headquartered in London with offices worldwide, CFC employs over 950 staff, serving over 100,000 businesses in 90 countries.

We’re passionate about innovation and building the future of insurance, from data science to digital marketing.

CFC is committed to equal opportunities and fostering a respectful, inclusive environment. If you require reasonable adjustments during recruitment, please let us know.