Claims Adjuster, Cyber

CFC; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Cyber Claims Adjuster to enhance their claims team. This role is pivotal in delivering top-notch claims services to clients, brokers, and underwriters. The ideal candidate will manage cyber and technology claims, ensuring timely responses and effective collaboration with various stakeholders. With a focus on customer satisfaction and continuous improvement, this position offers an exciting opportunity to make a significant impact in the field of cyber security. Join a vibrant team that values passion, innovation, and respect in the workplace.

Qualifications

• Experience in handling cyber and technology claims from notification to settlement.
• Ability to manage cyber incidents effectively and prioritize tasks.

Responsibilities

• Proactively handle cyber claims and ensure excellent customer service.
• Collaborate with response vendors and internal teams during claims incidents.

Skills

Cyber Claims Management

Stakeholder Engagement

Forensic Investigations

Customer Service

Job description

Claims Adjuster, Cyber

Department: Cyber Claims

Employment Type: Permanent - Full Time

Location: London

Reporting To: Margaret Murphy

Description

An experienced claims professional is required to strengthen CFC’s claims team and ensure the delivery of high-quality claims service to policyholders, brokers, underwriters, and capacity providers. We seek a conscientious and hardworking claims professional with experience in cyber and technology claims. This role involves working with the CFC Claims and Incident Response team, along with incident response vendors including forensic, legal, and PR firms, to deliver cost-effective, high-quality responses to insured clients. The role also requires collaboration with Underwriting, Finance, IT, and Products teams, adhering to all relevant legal and statutory (FCA and Lloyd’s) requirements.

About the role

The Cyber Claims Adjuster will work closely with CFC’s internal Incident Response Team to guide clients and coordinate with external response partners to manage cyber incidents effectively.

• Proactively handle cyber and technology claims from first notification to settlement within delegated authorities.
• Build and maintain good relationships with policyholders, brokers, underwriters, and capacity providers, ensuring excellent customer service.
• Collaborate with response vendors during claims incidents.
• Ensure prompt and accurate reserving, pursue relevant third-party recoveries, and aim to reduce claims leakage.
• Work with underwriters to provide feedback on claims issues and trends, and with the Products team on product development and wording.

About you

We seek candidates passionate about Cyber and Cyber Security, with:

• Experience in dealing with external stakeholders in customer service or consultancy roles.
• Ability to prioritize tasks and meet deadlines, including legal and claims-related timelines.
• Capability to manage cyber incidents and forensic investigations effectively.

Core Values

Love what you do: We bring passion and energy to our work, making a positive impact on colleagues, customers, brokers, and carriers.

Challenge everything: We question the status quo and strive to improve continuously.

Have fun, be good: We believe in enjoying our work, welcoming diverse viewpoints, and treating everyone with respect.