Civil Enforcement Officer

Sunderland City Council; Sunderland; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Sunderland City Council is seeking a Civil Enforcement Officer to patrol on and off street parking areas in Sunderland wards. The role focuses on liaising with the public, advising on parking rules and issuing penalty charges as required.

Applicants should be able to communicate well, handle difficult situations, and work toward becoming accredited (Parking) with appropriate DBS checks. Full-time hours and a shift pattern are outlined in the posting.

Qualifications

• Ability to communicate with customers and provide excellent people skills.
• Able to handle and diffuse difficult situations.
• Become a fully accredited Civil Enforcement Officer and achieve Certificate for Civil Enforcement Officers (Parking) or equivalent.
• Short assessment required as part of the interview process.

Responsibilities

• Carry out on and off street parking enforcement in Sunderland ward areas.
• Liaise with members of the public and advise on parking issues and enforcement procedures.
• Issue penalty charge notices to vehicles parked in contravention.
• Adhere to the Council's customer care policy and uphold DBS requirements where applicable.
• Use CCTV and other equipment as part of enforcement duties.

Skills

Communication

People skills

Public liaison

PC skills

Education

General education standard

Tools

CCTV

Computers

Job description

This is an exciting opportunity for someone who enjoys working outdoors, and has the commitment and passion required to help to deliver a high-quality service. You will provide excellent customer care, within an important Council service that supports the day to day activities of local residents, businesses and visitors to the area.

Civil Enforcement officers are the eyes and ears of the local community, carrying out a range of important tasks. The main duties of this post will be to carry out on and off street parking enforcement around the Sunderland City Council ward areas. You will play a key role in liaising with members of the public and giving advice on parking issues and enforcement procedures ensuring that the Councilandrsquo;s customer care policy is adhered to at all times. You will be required to issue penalty charge notices to vehicles parked in contravention of the regulations.

You must have the ability to communicate with customers, be able to provide excellent people skills in order to assist members of the public and be able to handle and diffuse difficult situations. You should also have the ability to become a fully accredited Civil Enforcement Officer and achieve Certificate for Civil Enforcement Officers (Parking) or equivalent, upon successful appointment. The successful candidate would require a general standard of education, a short assessment is required as part of the interview process. PC skills would be advantageous, as this role requires the use of various pieces of equipment, including CCTV.

This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.

Work schedule is as follow:

Full time

Monday - Sunday, four days out of seven .

Two tier shift pattern 7.00am - 5.00pm and 10.00am - 8.00pm. Contractual hours 7.00am - 10.00pm to cover events.

Part time to be discussed

Civil Enforcement Officer

Company: Sunderland City Council

Salary: £20,001 to £30,000 a year

Hours: Full-time

Location: Sunderland, SR1 3AA

Job type: Permanent

Posting date: 26 Oct 2026

Closing date: 4 Nov 2026

Summary

This is an exciting opportunity for someone who enjoys working outdoors, and has the commitment and passion required to help to deliver a high-quality service. You will provide excellent customer care, within an important Council service that supports the day to day activities of local residents, businesses and visitors to the area.

Civil Enforcement officers are the eyes and ears of the local community, carrying out a range of important tasks. The main duties of this post will be to carry out on and off street parking enforcement around the Sunderland City Council ward areas. You will play a key role in liaising with members of the public and giving advice on parking issues and enforcement procedures ensuring that the Councilandrsquo;s customer care policy is adhered to at all times. You will be required to issue penalty charge notices to vehicles parked in contravention of the regulations.

You must have the ability to communicate with customers, be able to provide excellent people skills in order to assist members of the public and be able to handle and diffuse difficult situations. You should also have the ability to become a fully accredited Civil Enforcement Officer and achieve Certificate for Civil Enforcement Officers (Parking) or equivalent, upon successful appointment. The successful candidate would require a general standard of education, a short assessment is required as part of the interview process. PC skills would be advantageous, as this role requires the use of various pieces of equipment, including CCTV.

This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.

Work schedule is as follow:

Full time

Monday - Sunday, four days out of seven .

Two tier shift pattern 7.00am - 5.00pm and 10.00am - 8.00pm. Contractual hours 7.00am - 10.00pm to cover events.

Part time to be discussed

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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