Citizenship & Registration Systems Specialist

Milton-Keynes-Council; Milton Keynes; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Great holiday benefits

Local Government Pension Scheme

Family friendly policies

Employee benefits programme

Salary sacrifice car scheme

Blue Light Card

Job summary

Milton Keynes City Council is recruiting a Registration Officer Citizenship and Systems to join the Registration Service team in Milton Keynes. You will deliver registration services, citizenship ceremonies and related customer services across the council.

The role combines registration knowledge, customer service, systems management and service development to support residents efficiently and compliantly.

Qualifications

• IT qualification or equivalent practical IT skills.
• Ability to explain complex information clearly to colleagues and the public.
• Knowledge of registration and citizenship legislation and practice.
• Experience delivering clear and engaging guidance and training sessions.
• Proactive and organized with ability to manage changing workloads and support others.
• Experience handling card, cash or banking transactions accurately.

Responsibilities

• Provide specialist support and guidance on registration services, ceremonies and citizenship enquiries.
• Lead on the management, development and continuous improvement of registration booking systems, websites and self-service tools.
• Coordinate and deliver citizenship ceremonies and appointments while ensuring Home Office compliance.
• Manage income processes, financial records, reporting requirements and audit records for the service.
• Act as the first point of contact for registration systems, testing and improvements.
• Supervise Ceremony Officers and support recruitment activities.

Skills

IT qualification

Registration systems knowledge

Communication skills

Citizenship legislation

Training delivery

Financial transactions

Education

IT qualification or equivalent practical IT skills

Job description

Milton Keynes City Council is recruiting a Registration Officer Citizenship and Systems to join the Registration Service team in Milton Keynes. You will deliver registration services, citizenship ceremonies and related customer services across the council.

The role combines registration knowledge, customer service, systems management and service development to support residents efficiently and compliantly.