Corporate Information Officer

Milton Keynes City Council; Milton Keynes; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Great holiday benefits

Local Government Pension Scheme

Family friendly policies

Health cash plan

Bike purchase scheme

High street discounts

Salary sacrifice car scheme

Blue Light Card

Job summary

Milton Keynes City Council is seeking a Corporate Information Officer to join the Customer Data and Insight team. You will help ensure compliance with information governance, support information rights requests, and maintain public trust in services.

The role involves advising colleagues, managing records, assessing data breaches, and coordinating with the ICO. Home-working may be possible after assessment, with some office presence required.

Qualifications

• Educated to A level standard or equivalent professional experience.
• Solid understanding of information governance and data-protection legislation.
• Able to explain complex information clearly and build relationships.

Responsibilities

• Provide guidance on data protection, SARs, FOI, and EIR to support compliance.
• Maintain records and tracking for information requests and ensure timely responses.
• Assess data breach reports and support risk mitigation activities.
• Communicate with customers on data protection inquiries and requests.
• Support liaison with the Information Commissioner's Office and compliance reporting.
• Collaborate with services on DPIAs, information sharing, and compliance reporting.

Skills

Information governance

Data protection

FOI & EIR

Subject Access Requests

Analytical thinking

Communication

MS Office

Education

A level or equivalent

Tools

Microsoft Office

Job description

Job Introduction

We're recruiting a Corporate Information Officer to join our Customer Data and Insight team at Milton Keynes City Council.

This rewarding role sits within a team that helps the council meet its legal responsibilities for information rights, data protection and transparency. You'll play an important part in supporting colleagues across the organisation to manage information correctly, respond to requests for information and maintain public trust in the services we provide.

Milton Keynes City Council delivers more than 200 services that help make our city a better place to live, work and visit. We are committed to being Dedicated, Respectful and Collaborative in everything we do, and we are looking for someone who shares those values.

Working closely with colleagues across the council, you'll help ensure compliance with information governance legislation, provide advice and guidance, support investigations and contribute to continuous improvement across the service. This role would suit someone with experience working in a professional environment who enjoys problem solving, analysing information and supporting others.

This role may be suitable for home working, following an assessment. Home-based roles require a minimum of one day per week working from the office or site.

Interviews for this role will be held on 7th October 2026

At Milton Keynes City Council, we aim to make a difference every day. We're dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.

Find out more about working with us here: www.mkcounciljobs.org.uk

Main Responsibility

• Provide advice, guidance and training to colleagues and managers on data protection, Subject Access Requests, Freedom of Information requests and Environmental Information Regulations to support compliance with legal requirements.
• Manage and maintain records and tracking systems for information requests, working with services to gather information and ensure responses are provided within required timescales.
• Assess data breach reports, support risk mitigation activities and accelerate matters where appropriate.
• Communicate directly with customers regarding data protection enquiries and requests for information.
• Support communication and correspondence with the Information Commissioner's Office, helping the council provide timely and high-quality responses.
• Work with services on Data Protection Impact Assessments, information sharing arrangements and compliance reporting to help protect the council's information assets and reputation.

The Ideal Candidate

• Educated to A level standard or able to demonstrate an equivalent level of relevant experience within a professional working environment.
• With a sound understanding of information governance legislation, you'll be able to demonstrate knowledge of the Freedom of Information Act, Environmental Information Regulations and Data Protection legislation (Desirable)
• A confident communicator who can explain complex information clearly and build positive relationships with people at all levels.
• Someone who can handle sensitive and confidential information with professionalism, care and attention to detail.
• Bringing strong analytical and problem-solving skills, you'll be able to manage competing priorities and work effectively both independently and as part of a team.
• Comfortable using Microsoft Office applications and other digital systems required to support service delivery.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Roles are either 'site based' or 'home based'.

Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs.

Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week.

The working arrangement for each role is set by the manager, based on service requirements.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.

If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.