Registration Assistant

WMJobs; Dudley; On-site; GBP 27,000 - 29,000; Full time

Job summary

Dudley Registration Service is seeking a Registration Assistant to support the delivery of a high-quality service across Dudley Borough. The role involves administrative duties, customer-facing support and handling registrations for births, deaths, marriages, civil partnerships, and citizenship ceremonies.

You will be the first point of contact for customers, providing guidance, maintaining records accurately and assisting with bookings and payments.

Qualifications

• Experience in administrative and/or customer-facing roles is preferred.
• Strong focus on accuracy, records handling and confidentiality.
• Proficient in Microsoft Office and IT systems.

Responsibilities

• Provide administrative support across all Registration Service functions.
• Respond to customer enquiries in person, by telephone and online.
• Book appointments and manage enquiries using the service systems.
• Prepare documentation for births, deaths, marriages, civil partnerships and citizenship ceremonies.
• Support the organisation and delivery of marriages and citizenship ceremonies.
• Process payments and maintain financial records per council procedures.
• Maintain electronic and paper records per statutory requirements and local procedures.
• Handle sensitive information with professionalism and discretion.
• Assist customers with forms and supporting documents.
• Collaborate with colleagues to ensure smooth service delivery.

Skills

Customer service

Administrative skills

Organization

Microsoft Office

Communication skills

Tools

Booking systems

Records management

Job description

Dudley Metropolitan Borough Council,

Dudley Registration Service is seeking a professional, organised and customer-focused Registration Assistant to support the delivery of a high-quality registration service across Dudley Borough.

Vacancy - Registration Assistant

Dudley Registration Service

Full Time, 37 Hours per Week

Working Pattern

Week 1: Monday, Tuesday, Wednesday, Thursday and Friday

Week 2: Monday, Tuesday, Wednesday, Friday and Saturday

Salary: £27,274 - £29,071

About The Role

This varied and rewarding role provides administrative and customer service support across all areas of the service, including births, deaths, marriages, civil partnerships and citizenship ceremonies. You will often be the first point of contact for customers, providing advice, guidance and administrative support while ensuring records and documentation are maintained accurately and efficiently.

Key Responsibilities

• Provide administrative support across all Registration Service functions.


• Respond to customer enquiries in person, by telephone and through electronic communication channels.


• Book appointments and manage customer enquiries using the service's booking and administration systems.


• Prepare documentation and records relating to births, deaths, marriages, civil partnerships and citizenship ceremonies.


• Support the organisation and delivery of marriage and citizenship ceremonies.


• Process payments and maintain accurate financial records in line with council procedures.


• Maintain electronic and paper-based records in accordance with statutory requirements and local procedures.


• Handle sensitive and confidential information with professionalism and discretion.


• Assist customers with completing forms and providing supporting documentation.


• Work collaboratively with colleagues to ensure the smooth running of the service.

About You

• Has excellent customer service and communication skills.


• Demonstrates empathy, patience and professionalism, particularly when dealing with customers in sensitive circumstances.


• Has strong organisational skills and attention to detail.


• Is confident using Microsoft Office applications and other IT systems.


• Can manage competing priorities and work accurately under pressure.


• Works effectively as part of a team and is able to use their own initiative.


• Is flexible and willing to work alternate Saturdays.


• Is able to travel to various locations across Dudley Borough as required.


• Has experience in an administrative and/or customer-facing role. Experience within local government or a statutory service environment would be advantageous but is not essential.

Work Locations

• Dudley Register Office, Priory Hall, Dudley


• Stourbridge Registration Office, Thomas Robinson Building, Stourbridge


• Coseley and Stourbridge Family Hubs


• Other Dudley Council offices and community venues as required


• Locations used for citizenship ceremonies and other registration-related events

What We Offer

• A varied and rewarding role delivering an essential public service.


• Comprehensive training and development opportunities.


• Membership of the Local Government Pension Scheme.


• Generous annual leave entitlement.


• Employee wellbeing support.


• Opportunities for professional development and career progression.

Working Pattern

37 hours per week, including alternate Saturdays.

Additional hours may occasionally be required to support service demands and events.

Workplace Attendance: Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [e-mail]

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

Attached documents

Employee Benefits List.pdf

JD PS - Registration Assistant.docx