Registration Assistant — Public Service, Training & Growth

WMJobs; Dudley; On-site; GBP 27,000 - 29,000; Full time

Job summary

Dudley Registration Service is seeking a Registration Assistant to support the delivery of a high-quality service across Dudley Borough. The role involves administrative duties, customer-facing support and handling registrations for births, deaths, marriages, civil partnerships, and citizenship ceremonies.

You will be the first point of contact for customers, providing guidance, maintaining records accurately and assisting with bookings and payments.

Qualifications

• Experience in administrative and/or customer-facing roles is preferred.
• Strong focus on accuracy, records handling and confidentiality.
• Proficient in Microsoft Office and IT systems.

Responsibilities

• Provide administrative support across all Registration Service functions.
• Respond to customer enquiries in person, by telephone and online.
• Book appointments and manage enquiries using the service systems.
• Prepare documentation for births, deaths, marriages, civil partnerships and citizenship ceremonies.
• Support the organisation and delivery of marriages and citizenship ceremonies.
• Process payments and maintain financial records per council procedures.
• Maintain electronic and paper records per statutory requirements and local procedures.
• Handle sensitive information with professionalism and discretion.
• Assist customers with forms and supporting documents.
• Collaborate with colleagues to ensure smooth service delivery.

Skills

Customer service

Administrative skills

Organization

Microsoft Office

Communication skills

Tools

Booking systems

Records management

Job description

Dudley Registration Service is seeking a Registration Assistant to support the delivery of a high-quality service across Dudley Borough. The role involves administrative duties, customer-facing support and handling registrations for births, deaths, marriages, civil partnerships, and citizenship ceremonies.

You will be the first point of contact for customers, providing guidance, maintaining records accurately and assisting with bookings and payments.